Harold Madden
Ludlow,KY
Summary
Dedicated baker and retail leader with a strong focus on quality and efficiency. Known for developing superior baked goods while implementing process improvements that reduce waste and enhance customer experience. Ready to leverage expertise in a dynamic retail environment.
Overview
43
43
years of professional experience
Work History
Retail Representative
Crossmark
Cincinnati, OH
08.2018 - Current
- Led daily operations and ensured optimal merchandising standards across retail locations.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Enhanced customer engagement through effective communication and tailored recommendations.
Baker
MaddBatters
Ludlow KY
03.2006 - Current
- Developed and executed recipes for a variety of baked goods, ensuring quality and consistency.
- Oversaw daily production operations, managing workflow to meet customer demands efficiently.
- Trained and mentored students in techniques, safety practices, and equipment usage.
- Implemented process improvements that enhanced product quality and reduced waste.
Customer Care Representative, Cashier, Stock
Kroger
Cincinnati, OH
07.1983 - 03.2006
- Started as Customer Service Rep, but advanced to 3rd shift Grocery stock, 1st shift Non Foods Stock, Bakery clerk, Overnight Baker, Merchandising
- Preferred Bakery but cross trained in Deli too.
- Made custom ordered cakes, packaging, bagging, labeling and pricing as well as breads, brownies, desserts and cookies.
- stock clerk in Drug GM and Grocery
Education
Associate of Science - Pastry And Baking
Scottsdale Culinary Institute
Scottsdale, AZNo Degree - Business Management
University of Cincinnati
Batavia, OHSkills
- Customer engagement
- Store maintenance
- Merchandise display
- Baking proficiency and time management
Timeline
Retail Representative
Crossmark
08.2018 - Current
Baker
MaddBatters
03.2006 - Current
Customer Care Representative, Cashier, Stock
Kroger
07.1983 - 03.2006
Associate of Science - Pastry And Baking
Scottsdale Culinary Institute
No Degree - Business Management
University of Cincinnati