Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erika Jackson

Wakefield

Summary

Detail-oriented social work student with proven experience in team collaboration and customer service. Demonstrates a strong commitment to providing compassionate care and emotional support to patients and families. Skilled in enhancing comfort during challenging situations while delivering high-quality care to diverse populations. Focused on pursuing a career path that offers growth and learning opportunities.

Overview

5
5
years of professional experience

Work History

Certified Nursing Assistant

Elderwood(Scallopshell)
Wakefield
09.2018 - 05.2019
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Observed patients for any changes in their physical or mental condition.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Reported changes in patient condition to registered nurse or physician.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided emotional support to patients and families during difficult times.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Served meals to patients in their rooms and assisted with feeding when needed.

Customer Service and Certified tax Preparer

CCAP
Providence
05.2014 - 03.2015
  • Attended continuing education classes regularly to stay up-to-date on changes in tax laws.
  • Advised clients on filing requirements, options, deadlines, deductions available.
  • Identified opportunities to improve processes related to preparing returns efficiently.
  • Developed working relationships with clients by providing proactive tax planning services.
  • Ensured compliance with applicable laws and ethical standards while performing duties.
  • Organized files and prepared reports using software programs such as QuickBooks or TurboTax.
  • Maintained records of all completed returns according to established procedures.

Education

Bachelor in Socialwork - Socialwork

Rhode Island College
Providence, RI
05-2026

Associate of Arts - General Studies

Community College of Rhode Island
Warwick, RI
05-2023

CNA - Certified Nursing Assistant

Elderwood Scallopshell
Rhode Island
12-2018

Medical Assistant - Medical

Lincoln Technical Institute
Rhode Island
04-2013

Skills

  • Effective communication
  • Team collaboration
  • Customer service
  • Patient relationship building with emotional support
  • Treatment plan guidance
  • Problem-solving abilities
  • Organizational skills

References

References available upon request.

Timeline

Certified Nursing Assistant

Elderwood(Scallopshell)
09.2018 - 05.2019

Customer Service and Certified tax Preparer

CCAP
05.2014 - 03.2015

Bachelor in Socialwork - Socialwork

Rhode Island College

Associate of Arts - General Studies

Community College of Rhode Island

CNA - Certified Nursing Assistant

Elderwood Scallopshell

Medical Assistant - Medical

Lincoln Technical Institute

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