ERIKA JANES
Santa Monica,CA
Summary
Born and raised in Hollywood, Erika Janes was immersed in the allure of the entertainment industry from an early age, thanks to her father's role as a stuntman. Her mother, a dedicated nurse, instilled in her a nurturing spirit and organic authenticity. From childhood, Erika's passion for skincare blossomed, sparked by playful moments creating mud masks for friends. Her own struggle with severe acne fueled her determination to become an esthetician, leading her to become LA's go-to skincare expert since 1996. With nearly three decades of experience, she has honed her skills through work with renowned dermatologists and plastic surgeons, and she now shares her expertise with clients from all walks of life, including teens, empowering them to embrace confidence in every aspect of their lives.
Overview
33
33
years of professional experience
Work History
Aesthetician
Dr. Perry Liu, Avant Aesthetics
Beverly Hills, CA
10.2020 - 11.2023
- Educated patients on skincare techniques based on skin type and individual needs.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Consulted patients and answered questions about desired treatments.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Performed dermaplaning, chemical peels, microdermabrasion, Plasma Light Therapy Treatments, CyroSkin treatments, and Hydrafacial for non-invasive skincare treatments.
- Prepared facility and equipment for client visits.
- Provided excellent customer service and skincare treatments to Patients.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Monitored guest satisfaction levels throughout the duration of an event.
Aesthetician
Dr. Karyn Grossman
Santa Monica, CA
10.2017 - 07.2020
- Educated Patients on skincare techniques based on skin type and individual needs.
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Performed chemical peels and microdermabrasion, acne treatments and anti-aging treatments for non-invasive skincare treatments.
- Prepared facility and equipment for client visits.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Performed hair loss treatments to patients.
- Coolsculpted patients, and was invited to Coolsculpting Master Class.
- Recommended to patient's other treatments with in the office. Fillers, botox and other face and body modalities.
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Created menus of treatments and packages that were attractive to patients.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
- Resolved customer complaints in a timely manner.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Responded quickly to any changes needed within the office environment due to customer requests or market trends.
- Ensured compliance with local health codes governing Med Spa by staying up-to-date on industry best practices.
- Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
Territory Manager
Merz North America
City of Los Angeles, CA
06.2017 - 09.2018
- Developed relationships with prospects to expand sales territory.
- Managed customer accounts to attain sales goals and distribution targets.
- Assessed client needs and suggested product solutions.
- Liaised with sales manager to develop market analysis, strategy and promotional pricing.
- Developed solid connections with customers to promote products.
- Consulted with customers to gain feedback and improve deliveries.
- Expanded business, developed revenue and managed market gains.
- Delivered customer orders and collected payments to keep accounts current.
Aesthetician
Dr. Shamban, Ava MD
Beverly Hills, CA
10.2015 - 06.2017
- Educated clients on skincare techniques based on skin type and individual needs.
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Performed chemical peels and microdermabrasion for non-invasive skincare treatments.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Coolsculpting Tech. Rated # 1 in treatment sales 2nd quarter BH.
- Dual sculpted on patients when needed.
Sale Representative
Epicuren
Laguna Hills, Ca
03.1993 - 04.2014
- Educated Hotel's Spa Retail and Estheticians Team, Day Spa's and Doctors Office Teams on product knowledge and hands on facials treatments.
- Pursued continuing education to learn new advances in skin condition treatments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures while servicing accounts.
- Provided excellent customer service to each accounts needs
- Instructed estheticians on skin care regimes to achieve a desired results for their guests, patients and clients.
- Maintained appropriate decorum and professionalism at all times.
- Placed phone calls and wrote emails to follow up on pending sales.
- Developed business through regular meetings and strong relationships.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge.
- Created and implemented store displays, promoting sales and growth.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Suggested products and services to match customers' stated needs and preferences.
Aesthetician
Dr. Karyn Grossman
Santa Monica, CA
09.2002 - 09.2004
- Consulted with all of the doctors patients as to what I could do to help with their skin care concerns
- Demonstrated how to clean and care for skin properly and recommend skin care regimes.
- Educated clients on skincare techniques based on skin type and individual needs.
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Performed chemical peels and microdermabrasion for non-invasive skincare treatments.
- Prepared facility and equipment for client visits.
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skin care procedures and products.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Meticulously maintained spa appearance and cleanliness.
- Pursued continuing education to learn new advances in skin condition treatments.
Aesthetician
Dr. Steven Hoefflin
Santa Monica, CA
09.2000 - 09.2002
- Consulted with the doctors wife while helping her building out their spa.
- Consulted with all of the doctors patients as to what I could do to help with their skin care concerns.
- Demonstrated how to clean and care for skin properly and recommend skin care regimes.
- Determined which products would improve patients skin quality and appearance, using specialized techniques and products, such as peels, masks, and different modalities.
- Referred patients to the doctor for plastic surgery.
- Performed simple extractions to remove blackheads, milia and comedones.
- Stayed abreast of the latest and greatest trends and treatments.
- Performed customized facial treatments to patients.
- Consulted customers and answered questions about desired treatments.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Gave patient Epicuren treatments and educated them on procedures.
Aesthetician
Aesthetician
Jakarta, Indonesia
07.2000 - 07.2000
- A client sent for me to work on her friends and family.
- Performed custom facial treatments and consulted on home care regimes.
Aesthetician
Dr. Harold Lancer
Beverly Hills, CA
02.1995 - 06.2000
- Consulted with all of the doctors patients as to what I could do to help with their skin care concerns, and grew his spa business.
- Demonstrated how to clean and care for skin properly and recommend skin care regimes.
- Determined which products would improve patients skin quality and appearance, using specialized techniques and products, such as peels, masks, and machines.
- Referred patients to the doctor for treatments for anti-aging and serious skin concerns.
- Performed simple extractions to remove blackheads, milia and comedones.
- Stayed abreast of the latest and greatest trends and treatments.
- Provided excellent customer service and skincare treatments to patients.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
Fashion Coordinator/Visual Merchandiser
Lina Lee
Beverly Hills, CA
08.1991 - 10.1993
- Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions
- Arranged items in favorable positions and areas of the store for optimal sales
- Established and maintained proper high traffic displays, resulting in increased sales
- Modeled garments and jewelry for magazine print outs
- Managed projects according to time line and seasonal changes
- Collaborated with photographers and stylists to effectively elucidate the Lina Lee brand and merchandising standards.
- Advised clients on strategies for matching particular styles and coordinating stylish outfits.
- Engaged customers immediately to build connections and uncover specific needs.
Fashion Coordinator/Visual Merchandising Coordinator
Jona
Studio City, CA
09.1990 - 09.1991
- Designed displays to make the store experience interactive and engaging
- Displayed the appropriate signage for products and sales promotions
- Arranged items in favorable positions and areas of the store for optimal sales. Assisted with buying over the counter and communicating with retail merchants
- Organized and located inventory and updated store spreadsheets
- Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
Education
License Esthetician - Skin
Yamano's School of Beauty
Los Angeles, CA06.1993
Associate of Arts - Visual Communications
F.I.D.M
01.1990
Skills
- Dermaplaning
- Acne treatments with extractions
- Microcurrent Machines
- Silk Peel
- DiamondTome/Microdermabrasion
- LED light therapy
- Hydrafacial
- Oxygen Treatments
- Advanced facials specialist
- Chemical peels: Perfect Derma Peel, Cosmelan, VI, and Reve Peels
- Plasma Quartz Light Therapy
- Epicuren Uplift Treatment
- Product Knowledge: Epicuren, Skin Ceuticals, EMK BH, Neo Cutis, Regenica, Eminence, Elta MD, Revisions, Hydro Peptide, Nia 24, MD Rejuvena, ZO, Skin Better, Sente
- Able to work with Celebrities, Influencers, social elite and Saudi Princesses
- Knowledgeable on: Juvederm, Vollure, Vobella, Restylane, Botox, Dysport, Kybella, Radiesse, Belotero, Fraxel, Photofacial, Ultherapy, Thermage, Cellfina, Microneedling W/ PRP, Mira Dry, Forma, Vitrase, Sculptra, Perlane, Thermage, Thermiva, Votiva
- Resolution-oriented
- People skills
- Relationship building
- Flexible
- Positive outlook
- Self-motivated
- Outstanding Patient Care
- Superior attention to detail of
- Organically sincere
- Working collaboratively
Accomplishments
- Zimmer tech
- Featured in magazines from InStyle Magazine to Rivera San Diego, and
- International Publications as a facialist endorsed by A-List celebrities
- Expanded sales nationwide for Epicuren Skin Care
- With held top 10 sales representative consecutively for multiple years
- Has worked on over a dozen A-List Celebrities
- Was Madonna's Esthetician for 4 years
- Traveled and performed treatments at her home every week
- Rated as one of the top 6 Coolsculpting Tech Nationwide
- 1 Tech in Beverly Hills for doing the most applicators in Q1 2017
- Consistently received positive performance reviews from guests, patients, and accounts
- Lead Aesthetician at The L'Ermitage Hotel in Beverly Hills for over 10 years.
Timeline
Aesthetician
Dr. Perry Liu, Avant Aesthetics
10.2020 - 11.2023
Aesthetician
Dr. Karyn Grossman
10.2017 - 07.2020
Territory Manager
Merz North America
06.2017 - 09.2018
Aesthetician
Dr. Shamban, Ava MD
10.2015 - 06.2017
Aesthetician
Dr. Karyn Grossman
09.2002 - 09.2004
Aesthetician
Dr. Steven Hoefflin
09.2000 - 09.2002
Aesthetician
Aesthetician
07.2000 - 07.2000
Aesthetician
Dr. Harold Lancer
02.1995 - 06.2000
Sale Representative
Epicuren
03.1993 - 04.2014
Fashion Coordinator/Visual Merchandiser
Lina Lee
08.1991 - 10.1993
Fashion Coordinator/Visual Merchandising Coordinator
Jona
09.1990 - 09.1991
License Esthetician - Skin
Yamano's School of Beauty
Associate of Arts - Visual Communications
F.I.D.M
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