Open To Work
Erika Jessie Washington
Wylie,TX
Summary
Dynamic and dedicated professional seeking a full-time administrative role in the healthcare sector, committed to delivering exceptional patient-centered care. Focused on contributing to community well-being by fostering a supportive and efficient environment that enhances patient experiences. Proven ability to manage administrative tasks with precision while maintaining a compassionate approach to service. Enthusiastic about leveraging organizational skills and healthcare knowledge to support teams in achieving their goals.
Overview
7
7
years of professional experience
Work History
Physical Therapy Technician/ Patient Care Coordinator
Peak Physical Therapy
Wylie, Tx
04.2024 - Current
- Organized patient scheduling aligned with care plans and processed payments efficiently.
- Clarified billing and benefits verification for patients to enhance understanding and streamline the process.
- Reviewed and validated therapy benefit claims to facilitate timely access to necessary treatments.
- Supported therapists in advancing patient treatment objectives to enhance recovery outcomes.
- Established expectations for initial evaluations and organized patient paperwork prior to appointments.
Physical Therapy Technician
Texas Orthopedics & Sports Medicine
The Woodlands, Tx
12.2021 - 08.2022
- Guided patients through plan of care under supervision of licensed PT/PTA
- Educated patients on proper form and execution of exercises for optimal therapeutic recovery
- Detailed how therapeutic exercises contribute to improved performance in activities of daily living.
- Scheduled patient appointments according to availability and plan of care
- Executed daily cleaning and organizational tasks to uphold clinic standards and enhance operational efficiency.
Personal Assistant
PhysioVictory PLLC
Conroe, Tx
02.2022 - 07.2022
- Coordinated communication with affiliated companies for effective collaboration
- Set patient appointments and preemptively prepared paperwork
- Enhanced office efficiency by establishing a filling system for patient documents in accordance with HIPPA guidelines
- Managed billing processes for all patients, ensuring accuracy and compliance.
- Coordinated and completed various errands to ensure smooth daily operations.
Physical Therapy Technician
Aspire Hospital Center for Rehabilitation
Huntsville, TX
08.2019 - 12.2021
- Executed the handling of confidential paperwork, safeguarding patient information in accordance with HIPAA standards.
- Performed comprehensive assessments of blood pressure, oxygen saturation, and reflex responses to facilitate effective patient care.
- Reviewed surgical protocol for appropriate exercise progression and monitored patient's execution of exercises
- Facilitated accurate calculation of charges for reimbursement based on CPT codes.
- Monitored and evaluated interactions between bachelor-level interns and patients under licensed therapists supervision
Patient Access Representative (PAR)
Aspire Hospital Center for Rehabilitation
Huntsville, Tx
04.2020 - 08.2020
- Facilitated patient scheduling and processed payments
- Coordinated effective communication with referring providers to ensure patient care was streamlined
- Data entry and filling in accordance to HIPPA guidelines
- Communicated with insurance companies and utilized provider portals to obtain and verify patient's benefits for therapy services
- Billed according to CPT codes
Education
Doctorate of Physical Therapy - Incomplete
The University of St. Augustine for Health Sciences
Irving, Tx12.2023
Associates of Science - Biology
Lone Star College-Montgomery
Conroe, Tx08.2021
Associates of Science - Biology
Blinn College
Bryan, Tx12.2019
Bachelors of Science - Health Science
Sam Houston State University
Huntsville, Tx12.2019
Skills
- Well-versed in Kinesiology and exercise progression
- Experienced with ICD-10 Diagnosis Codes and CPT codes
- Assistive device education
- Medical Terminology
- Verification of insurance benefits
- Proficient in EMR navigation
- Customer Service
- Office administration
- Knowledgeable in Excel and Word
- HIPAA requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Physical Therapy Technician/ Patient Care Coordinator
Peak Physical Therapy
04.2024 - Current
Personal Assistant
PhysioVictory PLLC
02.2022 - 07.2022
Physical Therapy Technician
Texas Orthopedics & Sports Medicine
12.2021 - 08.2022
Patient Access Representative (PAR)
Aspire Hospital Center for Rehabilitation
04.2020 - 08.2020
Physical Therapy Technician
Aspire Hospital Center for Rehabilitation
08.2019 - 12.2021
Associates of Science - Biology
Lone Star College-Montgomery
Associates of Science - Biology
Blinn College
Bachelors of Science - Health Science
Sam Houston State University
Doctorate of Physical Therapy - Incomplete
The University of St. Augustine for Health Sciences