Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Erika Joseph

New York,United States

Summary

Dynamic professional with a proven track record at Arrow Security Corp., excelling in adaptability and communication. Successfully enhanced classroom efficiency by 20% as a Teacher's Assistant, while also mastering technical support. A dedicated team player, I thrive under pressure and consistently deliver exceptional service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Arrow Security Corp.
Brooklyn, NY
05.2024 - 03.2025
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

Teacher's Assistant

Small Wonder Preschool
NY
07.2023 - 02.2025
  • Observed teachers' instruction techniques as part of ongoing professional growth opportunities.
  • Set up technology equipment and assisted with technical issues in classroom.
  • Reduced classroom downtime by 20% through prompt tech support.
  • Assisted lead teacher in developing class schedule and activities.
  • Monitored student progress and communicated concerns or achievements to teacher.

Cashier

Primark
Brooklyn, United States
04.2022 - 06.2023
  • Addressed customer questions and complaints with professionalism.
  • Kept clean, organized, and well-stocked checkout areas.
  • Gave customers full attention and attended to their needs.
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor.

Food Coordinator

Small Wonder Preschool
Queen, United States
03.2023 - 05.2023
  • Handed out supplies based on the needs of every classroom.
  • Conducted regular quality checks on food preparation and presentation.
  • Maintained compliance with local health codes, sanitation standards, and licensing requirements.

Server

The Migrant Kitchen
Brooklyn, United States
03.2022 - 05.2022
  • Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
  • Assemble customers order for online delivery services.
  • Processed cash, credit card, and gift card transactions securely using POS software.
  • Communicated professionally with customers, colleagues, and supervisors.

Server

Amerivents
Brooklyn, United States
06.2021 - 05.2022
  • Serves patron with food and beverages in a positive and friendly manner.
  • Transmits orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests.
  • Kept food service and preparation areas clean and neat.

Tech Specialist

Brooklyn Public Library
Brooklyn, United States
06.2019 - 06.2020
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Participated in training and workshops to enhance skills and acquire resourceful tools.
  • Identified and resolved issues using software and hardware.
  • Created step-by-step guides for users facing challenges with software or hardware components.

Education

Associates - Business Administration

LaGuardia Community College
Long Island City
06.2024

Skills

  • Adaptability
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Fast Learner
  • Communication Skills
  • Dedicated team player
  • Leadership and Teamwork

Certification

  • Teacher Assistant License
  • CPR certification

Languages

  • English, Native
  • Haitian Creole, Native

Timeline

Security Officer

Arrow Security Corp.
05.2024 - 03.2025

Teacher's Assistant

Small Wonder Preschool
07.2023 - 02.2025

Food Coordinator

Small Wonder Preschool
03.2023 - 05.2023

Cashier

Primark
04.2022 - 06.2023

Server

The Migrant Kitchen
03.2022 - 05.2022

Server

Amerivents
06.2021 - 05.2022

Tech Specialist

Brooklyn Public Library
06.2019 - 06.2020

Associates - Business Administration

LaGuardia Community College

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