ERIKA-KADIRE BIELOZEROVA
Kingwood
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
12
12
years of professional experience
Work History
Software Engineer , QA Engineer
Xylem
04.2022 - 12.2024
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Improved software performance by identifying and resolving bottlenecks in the code.
Software QA Engineer
Premium SoftLab
03.2017 - 04.2022
- Collaborated closely with development teams to identify, report, and resolve software defects promptly.
- Established a culture of continuous improvement within the QA team, fostering increased efficiency and effectiveness over time.
- Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
- Served as an advocate for a user-centric approach to software development, working closely with UX designers and developers to ensure seamless user experiences for all products.
- Enhanced software quality by designing and executing comprehensive test plans for various applications.
- Streamlined QA processes, resulting in accelerated product releases and improved customer satisfaction.
- Reduced defect rates by conducting thorough root cause analysis and implementing corrective actions.
Sales Associate
Macys
01.2016 - 08.2018
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Mango
07.2012 - 12.2015
- Delivered exceptional customer service in a high-traffic retail environment, contributing to a consistent increase in sales and customer loyalty
- Provided personalized product recommendations based on customer preferences, boosting up sell success to 15%
- Managed inventory, restocked merchandise, and maintained store displayed to ensure a visually appealing and organized shopping environment
- Operated POS systems for sales transactions, returns, and exchanges, maintaining accuracy and efficiency
- Collaborated with the sales team to meet daily, weekly, and monthly sales targets, improving store revenue by 20%
Education
Bachelor of Arts - Cognitive Psychology
Poltava National Pedagogical University
Poltava, Ukraine07-2011
Skills
- Exceptional customer service
- Goal oriented
- Excellent people skills
- Conflict resolution
- Sales strategies
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Payment processing
- Sales development
- Inventory control
- Relationship selling
- Fraud detection
- Inventory control procedures
Timeline
Software Engineer , QA Engineer
Xylem
04.2022 - 12.2024
Software QA Engineer
Premium SoftLab
03.2017 - 04.2022
Sales Associate
Macys
01.2016 - 08.2018
Sales Associate
Mango
07.2012 - 12.2015
Bachelor of Arts - Cognitive Psychology
Poltava National Pedagogical University
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