Erika-Kadire Bielozorova

Delivered exceptional customer service in a high-traffic retail environment, contributing to a consistent increase in sales and customer loyalty.

Provided personalized product recommendations based on customer preferences, boosting up sell success to 15%.

Managed inventory, restocked merchandise, and maintained store displayed to ensure a visually appealing and organized shopping environment.

Operated POS systems for sales transactions, returns, and exchanges, maintaining accuracy and efficiency. Collaborated with the sales team to meet daily, weekly, and monthly sales targets, improving store revenue by 20%.

• Conducted database monitoring and analysis for Sensus FlexNet systems
• Troubleshoot complex system-level issues involving hardware,firmware, and software
• Monitored system performance and readability, generating analysis reports
• Collaborated with design and development teams to provide feedback and implement improvements
• Developed scripts for system performance testing using Bash and Perl.

• Delivered exceptional, in a high-traffic retail environment, contributing to a consistent increase in sales and customer loyalty
• Provided personalized product recommendations based on customer preferences, boosting up sell success to 15%
• Managed inventory, restocked merchandise, and maintained store displayed to ensure a visually appealing and organized shopping environment
• Operated POS systems for sales transactions, returns, and exchanges, maintaining accuracy and efficiency
• Collaborated with the sales team to meet daily, weekly, and monthly sales targets, improving store revenue by 20%
• Followed Agile methodology and participated in sprint planning, daily scrums, and review meeting
• Developed test plans for multiple releases and resolved technical issues with cross-functional teams
• Conducted functional, regression, and compatibility testing for web and mobile applications
• Managed test cases and defect tracking using Jira with Xray plugin
• Validated database integrity with SQL quries and log monitoring
• Automated regression test cases using Selenium WebDriver with Python and Pytest framework.