Erika Laforest
Customer Service
NY
Summary
Compassionate and reliable customer service professional with extensive experience in communication, scheduling, client interaction, and dispatching. Skilled at managing multiple tasks, possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
E-Commerce Shopper
Whole Food Market
01.2026 - Current
- Processed customer orders accurately and efficiently, ensuring timely fulfillment of e-commerce requests.
- Managed inventory levels, coordinating with suppliers to maintain stock availability for online sales. Utilized e-commerce platforms to update product listings, enhancing online visibility and user experience.
- Assisted in resolving customer inquiries and issues through effective communication and problem-solving techniques.
Administrative Secretary / Coordinator
Chelle’s Child Daycare
09.2022 - 02.2023
- Organized and maintained comprehensive client files, including sleeping schedules, diet, allergens, disabilities, learning status, pick-up/drop-off times, emergency contacts, documentation, immunization records, and contracts, ensuring regulatory compliance and quick information retrieval.Managed daily office operations by answering phones, responding to emails, and greeting parents and visitors, improving communication efficiency. Maintained organized filing systems for children’s records, staff documentation, and administrative paperwork, supporting smooth audits and recordkeeping.
- Assisted with new child enrollment and registration processes, ensuring accurate and timely onboarding. Maintained accurate attendance, billing, and enrollment records, reducing errors and supporting financial tracking. Provided information to parents about daycare programs, policies, and schedules, enhancing parent engagement.
- Communicated important updates, announcements, and reminders to families, increasing parent awareness and participation. Prepared and facilitated informative sessions with parents for upcoming events, holidays, and teacher-parent meetings, strengthening community involvement.
Dispatcher / Customer Service
Global Taxi
03.2019 - 08.2021
- Managed incoming customer calls and coordinated transportation services by dispatching drivers based on proximity to pickup locations to ensure efficient and timely service. Collected and confirmed pickup and drop-off details, calculated ride duration and estimated costs, and documented any scheduled stops along the route. Maintained effective scheduling and routing practices to provide reliable customer service and optimize driver availability.
Education
High School Diploma -
South Cobb High School
Austell, GA05-2013
Vocational - Medical Assistant
Fortis College
Smyrna, GA 05.2001 -
Associate of Arts - Business Administration
Georgis Highlands College
Dallas, GA 05.2001 -
Skills
- Customer Service & Communication
- Scheduling & Coordination
- Data Management
- Problem Solving
- Bilingual: English & Creole
Timeline
E-Commerce Shopper
Whole Food Market
01.2026 - Current
Administrative Secretary / Coordinator
Chelle’s Child Daycare
09.2022 - 02.2023
Dispatcher / Customer Service
Global Taxi
03.2019 - 08.2021
Vocational - Medical Assistant
Fortis College
05.2001 -
Associate of Arts - Business Administration
Georgis Highlands College
05.2001 -
High School Diploma -
South Cobb High School