Erika Lewis
Chandler,AZ
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Circle K
Phoenix, AZ
03.2024 - Current
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee development.
- Analyzed sales data to identify trends, informing strategic product placement and promotional efforts.
- Monitored compliance with health and safety regulations, ensuring a safe shopping environment for customers and employees.
Assistant Front End Manager
Kroger
Chandler, Arizona
09.2021 - 05.2024
- Oversaw daily operations, ensuring compliance with company policies and customer service standards.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Coordinated scheduling for front-end associates, ensuring adequate coverage during peak hours.
Customer Service Representative
Hertz Car Rental
Phoenix, AZ
02.2019 - 06.2022
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Guided customers through rental processes, ensuring compliance with policies and procedures.
- Streamlined rental transaction processes to improve speed and accuracy of service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate
Ross Dress For Less
Phoenix, AZ
04.2019 - 01.2022
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted in maintaining store presentation, ensuring merchandise was organized and visually appealing.
- Handled transactions accurately using point-of-sale systems while managing cash register operations.
Customer Service Representative
LogistiCare
Phoenix, AZ
07.2016 - 12.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented feedback mechanisms to identify areas for service improvement and training needs.
- Trained new team members on customer service protocols and operational systems.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Shift scheduling
- POS systems
- Recruitment and hiring
Timeline
Store Manager
Circle K
03.2024 - Current
Assistant Front End Manager
Kroger
09.2021 - 05.2024
Customer Service Associate
Ross Dress For Less
04.2019 - 01.2022
Customer Service Representative
Hertz Car Rental
02.2019 - 06.2022
Customer Service Representative
LogistiCare
07.2016 - 12.2019
High School Diploma -
Cesar Chavez High School