Summary
Overview
Work History
Education
Skills
Timeline
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Erika Lincoln

Grand Rapids,MI

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

14
14
years of professional experience

Work History

Licensed Esthetician

Self Employed
Grand Rapids, USA
02.2023 - Current
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • File all legal documentation for operations and tax information.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Provide clients with quality experiences.
  • Performed waxing services, including facial hair removal and body waxing.
  • Provided customized skin care treatments to clients based on their individual skin type and needs.

Specialist

European Wax Center
Grand Rapids, USA
03.2021 - 02.2023
  • Provided quality customer experience to all guests
  • Uphold department KPI's
  • Gave professional advice to all guests with concerns
  • Achieved retail goals
  • Retained clientele

Manufacturing Coach

Padnos Iron and Metal
Wyoming, USA
04.2019 - 01.2021
  • Led safety meetings. Provided corrective actions to eliminate potential safety concerns. Worked with EHS to train staff on Emergency Response procedures.
  • Managed department KPI's.
  • Ensured quality requirements were met.
  • Provided support to the production team.
  • Developed production schedules and staffing fulfillment based on customer requirements for up to 80 staff members.
  • Coaching and development of employees.
  • Approved and managed payroll hours for reporting employees.

Manufacturing Supervisor

ADAC AUTOMOTIVE
Muskegon, USA
05.2010 - 04.2019
  • Started as a Machine Operator and developed into managing and training supervisors of Assembly/Molding departments.
  • Ensured adherence to safety protocols and regulations in the manufacturing process.
  • Provided technical guidance to staff on manufacturing processes and troubleshooting issues.
  • Monitored production performance and ensured quality standards were met.
  • Provided support to production teams of up to 325 associates.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Integrated Lean principles into production procedures.
  • Developed standard operating procedures for the manufacturing process.
  • Prepared operations data to produce comprehensive reports to management.

Education

High School Diploma -

Douglas J Welch
Ionia, MI
05.2007

Leadership Development - Leaders of Leaders Program, Pre Requisites for Business Admin

Davenport University
Grand Rapids, MI

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Multitasking
  • Stress Management
  • Critical Thinking
  • Interpersonal Communication
  • Adaptability
  • Professionalism
  • Reliability
  • Customer Satisfaction
  • Performance Management
  • Safety Management

Timeline

Licensed Esthetician

Self Employed
02.2023 - Current

Specialist

European Wax Center
03.2021 - 02.2023

Manufacturing Coach

Padnos Iron and Metal
04.2019 - 01.2021

Manufacturing Supervisor

ADAC AUTOMOTIVE
05.2010 - 04.2019

High School Diploma -

Douglas J Welch

Leadership Development - Leaders of Leaders Program, Pre Requisites for Business Admin

Davenport University

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Erika Lincoln