Erika Lively
Portland,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Hair Stylist /Salon Coordinator
Matte Black Salon
10.2021 - Current
- Provide services to my regular clientele while also managing my own business, which includes; scheduling appointments, keeping an inventory, and providing professional business etiquette.
- Organize salon events, create business promotions, and keep our social media pages running.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
Barista
Lotus and Bean
10.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
Black Rock Coffee Bar
05.2020 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Hair Stylist
Lady Locks Salon and Spa
11.2017 - 10.2021
- Provided services to clientele while also managing my own business including; scheduling appointments, keeping an inventory, and providing professional business etiquette
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
Beauty Advisor
Sally Beauty
02.2017 - 11.2017
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Associate of Applied Science - Cosmetology
Mt. Hood Community College
Gresham, OR08-2018
Skills
- Management and punctuality
- Outstanding customer service
- Strong leadership skills
- Detail-orientated
- Customer consultation
- Social media managing
- Event planning
- Quick learner
- Relationship building and management
- Schedule management
Timeline
Barista
Lotus and Bean
10.2022 - 02.2023
Hair Stylist /Salon Coordinator
Matte Black Salon
10.2021 - Current
Barista
Black Rock Coffee Bar
05.2020 - 02.2022
Hair Stylist
Lady Locks Salon and Spa
11.2017 - 10.2021
Beauty Advisor
Sally Beauty
02.2017 - 11.2017
Associate of Applied Science - Cosmetology
Mt. Hood Community College
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