Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erika Llaverias

Erika Llaverias

Spokane,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Costumer service

Walmart
Spokane, WA
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions

Order Picker

Amazon
Spokane, WA
08.2020 - 05.2021
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Education

No Degree - ESL

Spokane Community College
Spokane, WA

Skills

  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Answering Customer Questions
  • Customer Service and Assistance

Timeline

Costumer service

Walmart
05.2021 - Current

Order Picker

Amazon
08.2020 - 05.2021

No Degree - ESL

Spokane Community College

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Erika Llaverias