Erika Luchsinger
St Petersburg,FL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
27
27
years of professional experience
Work History
Paratransit Driver
Transdev Mobility
07.2024 - Current
- Ensured timely and safe transportation of disabled passengers across designated routes.
- Adhered to all traffic laws and safety regulations to minimize incidents.
- Monitored vehicle performance and reported maintenance needs promptly.
- Managed passenger interactions with professionalism, enhancing customer satisfaction.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Production & Fulfillment Assistant Manager
Brick Street Farms
08.2021 - 05.2024
- Coordinated inventory management to ensure timely fulfillment of customer orders.
- Streamlined order processing workflows, improving turnaround times for deliveries.
- Trained new staff on operational procedures and safety protocols.
- Implemented quality control measures to enhance product accuracy and consistency.
- Collaborated with cross-functional teams to optimize supply chain efficiency.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Demonstrated excellent attention to detail when assessing product condition upon arrival at the fulfillment center, preventing potential customer dissatisfaction due to damaged goods being shipped out unknowingly.
- Participated in periodic performance evaluations, implementing constructive feedback to improve overall job performance.
- Collaborated with team members for timely completion of daily tasks, resulting in increased productivity.
- Effectively managed time-sensitive tasks such as expediting rush orders or coordinating same-day shipping requests.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
- Coordinated with transportation providers for timely pickup of outbound shipments, ensuring prompt delivery to customers.
Juice Bar Barista
Squeeze Juice Works
05.2020 - 03.2021
- Crafted high-quality juice blends utilizing fresh ingredients, adhering to established recipes and customer preferences.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
Office Manager
T2thes LLC
03.2019 - 03.2020
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Teacher
Pinellas & Dade County Schools
03.2014 - 02.2019
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Implemented differentiated instruction techniques to address diverse learning styles and needs.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking skills among students.
- Established positive relationships with parents and guardians to support student academic success and well-being.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Assistant Manager/Stylist
Smarthouse Body Spa/be Young Aveda Concept
04.1999 - 12.2008
- Supervised & coordinated new hire training, demonstrated amenity/product knowledge through increased sales providing exceptional customer experience.
- Coordinated marketing initiatives to promote spa services and increase client retention rates.
- Mentored junior staff, fostering professional growth and promoting a collaborative workplace culture.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Natural Resources Management
North Carolina State University
Raleigh, NCAssociates of Arts - Environmental Studies
Miami Dade College
Miami, FLEducation
St Petersburg College
St Petersburg, FLSkills
- Team leadership
- JIRA, Microsoft Teams/Office, Quickbooks, SOS, Shopify
- Money handling
- Time management
- Problem-solving
- Staff training and development
- Task delegation, Attention to Detail
- Customer relationship management (CRM)
- Project management abilities
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Paratransit Driver
Transdev Mobility
07.2024 - Current
Production & Fulfillment Assistant Manager
Brick Street Farms
08.2021 - 05.2024
Juice Bar Barista
Squeeze Juice Works
05.2020 - 03.2021
Office Manager
T2thes LLC
03.2019 - 03.2020
Teacher
Pinellas & Dade County Schools
03.2014 - 02.2019
Assistant Manager/Stylist
Smarthouse Body Spa/be Young Aveda Concept
04.1999 - 12.2008
Bachelor of Science - Natural Resources Management
North Carolina State University
Associates of Arts - Environmental Studies
Miami Dade College
Education
St Petersburg College
Diamond Star Customer Service Award
Highest Retail Customer Service Award based on secret shopper evaluations.