Terri Wilder
Chicago,IL
Summary
Customer-focused professional with a background in retail, esthetics, and paratransit service. Brings strong customer service, time management, safety awareness, and relationship-building skills, along with hands-on waxing, skin care, and promotional support that help create positive client and passenger experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Paratransit Driver
SCR Transportation
Chicago, Illinois
07.2024 - Current
- Operated SCR Transportation paratransit vehicles for scheduled passenger pickups and drop-offs.
- Assisted riders with boarding, seatbelts, mobility devices, and safe vehicle exits.
- Followed daily routes, dispatch updates, and time-sensitive service instructions.
- Inspected vehicles before trips and reported safety concerns to SCR Transportation supervisors.
- Maintained clean, compliant vehicles under SCR Transportation safety standards.
- Completed trip logs, rider records, and service paperwork accurately.
WAX SPECIALIST
European Wax Center
Evergreen Park, IL
04.2022 - 02.2023
- Waxed clients using soft and hard waxes, ensuring comfort and satisfaction.
- Advised customers on proper skin care techniques and products to enhance their experience.
- Developed long-term relationships with regular customers, fostering repeat business.
- Educated guests on promotions, events, and services, enhancing overall customer experience.
- Prepared treatment rooms with sanitized tools, linens, and supplies.
ASSISTANT MANAGER
Kids Footlocker
Chicago, IL
11.2016 - 11.2020
- Cultivated a loyal customer base through proactive management of team customer service initiatives.
- Enhanced merchandising and promotional strategies, increasing customer engagement and sales.
- Educated associates on customer service and youth footwear product knowledge to improve service quality.
- Supervised cash handling, register procedures, and closing routines.
- Monitored inventory counts, stockroom organization, and replenishment tasks.
Education
Licensed Esthetician - Esthetics
Paul Mitchell The School
Tinley Park, IL06-2021
High School Diploma -
Dunbar Vocational Carrer Academy
Chicago, IL06-2014
Skills
- Passenger Assistants
- Route Navigation
- Safety Compliance
- Time management
- Customer service
- Team Building
- Team leadership
- Relationship management
- Product sales
Certification
Clean Touch Certified - Dermalogica, Barbicide Certified, Barbicide Covid-19 Certified
Accomplishments
Owner of Terri's Touch LLC.
Timeline
Paratransit Driver
SCR Transportation
07.2024 - Current
WAX SPECIALIST
European Wax Center
04.2022 - 02.2023
ASSISTANT MANAGER
Kids Footlocker
11.2016 - 11.2020
Licensed Esthetician - Esthetics
Paul Mitchell The School
High School Diploma -
Dunbar Vocational Carrer Academy