Erika Mannix
Harrisburg,PA
Summary
Detail-oriented administrative and sales support professional with over 13 years of experience supporting office operations, customer accounts, scheduling, payment processing, and cross-functional teams. Proven ability to manage multiple priorities, resolve customer issues, maintain accurate records, and provide exceptional internal and external customer support. Proficient with Microsoft Office, data entry, computer systems, and office administration in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Package Handler
UPS
Middletown, Pennsylvania
11.2021 - Current
- Process and organize high volumes of packages while maintaining accuracy and productivity.
- Utilize computerized tracking systems to monitor shipments and print shipping labels.
- Research shipment discrepancies and damaged parcels using internal databases.
- Coordinate package routing and priority shipments to meet delivery deadlines.
- Maintain accurate documentation while adhering to company procedures.
- Collaborate with team members to ensure efficient warehouse operations.
Office Manager
NAC Billing
Harrisburg, PA
04.2018 - 10.2025
- Managed day-to-day office operations while supporting clients and internal staff.
- Coordinated appointments, meetings, schedules, and administrative workflows.
- Maintained customer accounts and provided timely account updates.
- Processed payments and reconciled financial records.
- Responded to customer inquiries while delivering outstanding service.
- Trained new employees on company software, procedures, and office operations.
- Prepared reports, maintained records, and ensured documentation accuracy.
- Worked closely with multiple departments to resolve customer concerns efficiently.
- Assisted with bookkeeping, journal entries, and bank reconciliations.
Assistant Manager
GameStop
Harrisburg, Pennsylvania
10.2012 - 04.2018
- Supported daily retail operations while delivering exceptional customer service.
- Assisted customers with purchases, product recommendations, and issue resolution.
- Managed inventory and completed store audits.
- Trained and coached new employees.
- Processed transactions and maintained accurate cash handling procedures.
- Verified employee time records for payroll.
- Assisted management with scheduling and operational reporting.
Education
Central Dauphin East Senior High
Harrisburg, PASkills
- Sales Support
- Customer Account Management
- Administrative Support
- Order Processing
- Microsoft Office (Word, Excel, Outlook)
- Data Entry
- Customer Service
- Appointment & Calendar Management
- Client Communication
- Payment Processing
- Bank Reconciliation
- Team Collaboration
- Problem Resolution
- Organization & Multitasking
- Inventory & Logistics Coordination
References
References available upon request.
Timeline
Package Handler
UPS
11.2021 - Current
Office Manager
NAC Billing
04.2018 - 10.2025
Assistant Manager
GameStop
10.2012 - 04.2018
Central Dauphin East Senior High