Erika Marsh
Littleton,CO
Summary
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
17
17
years of professional experience
Work History
Revenue Cycle and Workers Comp Liason
Mountain View Pain Center
Greenwood Village, CO
03.2023 - Current
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Supported patient intake processes, ensuring accurate data entry and documentation.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Successfully communicated with entities inside and outside of business.
- Maintained database systems to track and analyze operational data.
Salon Manager
Supercuts
Littleton, CO
04.2018 - 11.2021
- Oversaw daily salon operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling and training to optimize workforce efficiency.
- Evaluated employee performance, providing constructive feedback and mentorship for skill development.
- Resolved customer complaints promptly, maintaining a positive salon environment.
Customer Service Manager
Michaels Arts and Crafts
Highlands Ranch, CO
09.2009 - 03.2017
- Led team in delivering exceptional customer experiences, resolving issues efficiently and effectively.
- Implemented customer feedback processes, driving improvements in service quality and satisfaction.
- Collaborated with cross-functional teams to streamline operations and enhance overall store performance.
- Managed escalated customer inquiries, ensuring resolution aligned with company policies and procedures.
Education
No Degree - Buisness Management, Administrative Assistant
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Columbine High School
Littleton, CO05-2008
Skills
Assertiveness
Representative experience
Verbal and written communication
Collaborative relationships
Issue resolution
Timeline
Revenue Cycle and Workers Comp Liason
Mountain View Pain Center
03.2023 - Current
Salon Manager
Supercuts
04.2018 - 11.2021
Customer Service Manager
Michaels Arts and Crafts
09.2009 - 03.2017
No Degree - Buisness Management, Administrative Assistant
Metropolitan State University of Denver
High School Diploma -
Columbine High School