Erika Martinez
Monroe,NC
Summary
Dynamic Medical Interpreter with proven expertise at Union County Division Of Social Services, adept at ensuring accurate communication between healthcare professionals and non-English speaking patients. Skilled in medical terminology and cultural competency, I enhance patient understanding while upholding confidentiality and ethical standards, fostering a positive healthcare experience.
Overview
12
12
years of professional experience
Work History
Interpreter
LLS
Remote
03.2023 - 05.2025
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Medical Interpreter
Union County Division Of Social Services
Monroe, NC
10.2013 - 03.2022
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
Education
CNA
SPCC
Monroe, NCPublic Notary
SPCC
Monroe, NC2024
Skills
- Strong memory retention
- Medical terminology
- Sight translation
- Language fluency
- Effective Note-taking
- Interpretation accuracy
- FLUENT IN LANGUAGE
- Patient assessment
- Patient escort
- Medical support
- Medical ethics
- Bilingual communication
- Simultaneous interpretation
- Cultural history
- Translation preparation
- Medical terminology proficiency
- Ethical codes adherence
- Accurate translation
- Attention to detail
- Confidential information protection
Timeline
Interpreter
LLS
03.2023 - 05.2025
Medical Interpreter
Union County Division Of Social Services
10.2013 - 03.2022
CNA
SPCC
Public Notary
SPCC