Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Delize Rodrigues

Brockton,USA

Summary

Energetic and compassionate professional with strong interpersonal and organizational skills. Possesses foundational knowledge in clinical practices and patient care, complemented by proficiency in documentation and data management. Committed to enhancing patient outcomes through effective collaboration and support.

Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Interpreter

AMN Healthcare
12.2023 - Current
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Provided interpretation services for legal documents, ensuring accurate and culturally sensitive translations.
  • Improved patient understanding and compliance with medical instructions, through clear and empathetic interpretation at healthcare appointments.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Attended training programs to improve professional knowledge and interpretation skills.

Patient Access Representative

Mass Eye and Ear
06.2021 - Current
  • scheduling and registration
  • billing systems
  • Epic system
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Verified patient insurance eligibility and entered patient information into system.

Team Leader Manager

Greater Boston Urology
12.2018 - 06.2021
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Established team priorities, maintained schedules and monitored performance.

Education

Master of Arts - Mental Health Counseling

Colorado Christian University
Colorado Springs, CO
05.2027

Bachelor of Science - Psychology and clinical counseling

Colorado Christian University
Colorado Springs, CO
12.2023

Bachelor of Arts - Health Sciences

Roxbury Community College
Boston, MA
12.2018

Skills

  • Medical terminology
  • Strong memory retention
  • Language fluency
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Appointment scheduling
  • Phone and email etiquette
  • EMR (Epic, Athena)
  • Team leadership
  • Medical billing
  • Staff management
  • Team supervision
  • Recruitment support

Certification

  • Certified Language Video and Audio Interpreter, 01/01/24, Have a complete training certificate
  • Driver's License, 11/01/13, 11/01/28

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Portuguese
Native or Bilingual

Timeline

Interpreter

AMN Healthcare
12.2023 - Current

Patient Access Representative

Mass Eye and Ear
06.2021 - Current

Team Leader Manager

Greater Boston Urology
12.2018 - 06.2021

Master of Arts - Mental Health Counseling

Colorado Christian University

Bachelor of Science - Psychology and clinical counseling

Colorado Christian University

Bachelor of Arts - Health Sciences

Roxbury Community College

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Delize Rodrigues