Erika Martinez
Dental Zone
Cleburne,TX
16
years of professional experience
Seeking a meaningful position that aligns with my values and passions where i can contribute my strong work ethic, enthusiasm and willingness to learn to add to the success of the company.
Work History
Dental Assistant
5 Years 3 Months- Assisted dentists during procedures, ensuring efficient workflow and patient comfort.
- Maintained sterilization protocols for dental instruments, adhering to safety regulations.
- Prepared examination rooms and set up necessary tools for various dental treatments.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Managed scheduling processes to optimize workflow efficiency. Oversaw call logs to enhance communication tracking. Administered organization of patient information to streamline operations. Conducted insurance verifications to facilitate patient billing. Supervised payment collection and documented payment plans for financial clarity.
- Maintained comprehensive records of patient treatments. Assisted in compliance to HIPAA and OSHA regulations.
- Organized inventory and created order lists for office supplies. Assisted in ordering necessary items for office operations. Maintained all dental equipment through regular upkeep and service.
- Executed routine server maintenance and addressed minor IT issues while assisting with general office repairs.
- Coordinated marketing efforts and community outreach programs, focusing on Facebook school fairs and school dental screenings to promote health awareness.
Housekeeper
7 Months- Implemented efficient cleaning procedures, reducing time spent on routine tasks while maintaining quality standards.
- Maintained cleanliness and organization of all areas within facility to ensure a welcoming environment.
- Conducted regular inspections to identify maintenance needs and reported issues promptly for resolution.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Managed inventory of cleaning supplies, ensuring adequate stock levels and cost-effective usage.
- Collaborated with management to develop improved cleaning schedules that increased operational efficiency.
- Fostered positive relationships with staff and visitors through attentive service and responsiveness to requests.
- Assisted in special projects, including deep cleaning initiatives, enhancing overall facility presentation.
Sales Associate
8 Years 9 Months- Delivered exceptional customer service to enhance shopping experiences and promote loyalty.
- Processed transactions accurately and efficiently using point-of-sale systems to maintain sales flow.
- Trained new associates on sales techniques, store policies, and effective customer engagement strategies.
- Assisted in inventory management, ensuring optimal product availability and presentation on the sales floor.
- Collaborated with team members to execute promotional displays and merchandising strategies effectively.
- Monitored stock levels and coordinated replenishment efforts to reduce out-of-stock situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma
- Class Salutatorian
- Top 5% Scholarship Recipient
Registered Dental Assistant - Dental Assisting
- Dean's List
- Honor Roll
Skills
Dental radiography
Equipment sterilization
HIPAA compliance
OSHA regulations
Patient relations
Office administration
Cross-training capabilities
Professional etiquette
Organization
Skilled in customer engagement
Timeline
Dental Assistant
Dental Zone
08.2018 - 11.2023Read More
Housekeeper
Post Office
01.2018 - 08.2018Read More
Sales Associate
Walmart
11.2007 - 08.2016Read More
Blum High School
High School Diploma
Read More
Brightwood College
Registered Dental Assistant from Dental Assisting
Read More