Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Erika Mateo

Las Vegas,NV

Summary

Dedicated and hardworking individual seeking opportunities to assist and support others while embracing challenges to gain valuable experiences in diverse fields of work. Highly adaptable to any work environment, aiming to showcase my skills and dedication to ensure personal growth and contribute to the prosperity of both myself and the team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Healthcare Coordinator

Dentist of North Las Vegas
North Las Vegas
03.2022 - Current
  • Partnering with dentists and specialists to secure financial commitments from patients, initiating urgent treatment
  • Utilizing financial options to support case acceptance, educating patients on treatment choices, and overcoming objections
  • Executing the Healthcare Coordinator Handoff in collaboration with clinicians during every exam patient
  • Serving as a Subject Matter Expert on available financial options, providing choices aligned with patient budgets
  • Maintaining a professional appearance and demeanor in accordance with company policies.

Amazon Flex-Packing

Amazon Fulfillment Center
05.2021 - 11.2022
  • Pack items according to specifications and place them in proper packaging
  • Receive materials and stock inventory with accuracy
  • Perform medium to heavy lifting as required by job responsibilities
  • Bundle items efficiently and place them in appropriate packaging.

Receptionist and Insurance Agent

Farmers Insurance
North Las Vegas
07.2020 - 05.2021
  • Led high-volume telemarketing operations with proficiency in client management software and computer dialing
  • Trained and mentored new telemarketers on best practices, communication strategies, and performance standards
  • Recorded contact information of customers and potential customers in the internal database
  • Answered calls, took messages, and transferred calls to correct individuals
  • Provided knowledgeable responses about products and services, addressing questions and concerns of customers
  • Opened new accounts and documented personal, demographic, and payment information in the system
  • Explained product prices and packages, ensuring customers had a clear understanding
  • Set up appointments with interested customers according to schedule availability.

Education

High School Diploma -

East Career and Technical Academy
05.2019

Some College (No Degree) - Hospitality Administration And Management

College of Southern Nevada (CSN)
Las Vegas, NV

Skills

  • Communication Skills
  • Self motivated
  • Time Management
  • Bilingual
  • Multitasking
  • Computer Proficiency
  • Organization
  • Problem-Solving
  • Adaptability

References

Jacqueline Licon, (562) 412-0867

Jesus Chaves (702) 890-3166

Certification

Resident Producer

Casualty and Property

2021-Present

Timeline

Healthcare Coordinator

Dentist of North Las Vegas
03.2022 - Current

Amazon Flex-Packing

Amazon Fulfillment Center
05.2021 - 11.2022

Receptionist and Insurance Agent

Farmers Insurance
07.2020 - 05.2021

High School Diploma -

East Career and Technical Academy

Some College (No Degree) - Hospitality Administration And Management

College of Southern Nevada (CSN)

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Erika Mateo