Kaitlyn Neutgens
PDS Healthcare
Las Vegas,NV
3
years of professional experience
Work History
Healthcare Coordinator
6 Months- Coordinated patient appointments and managed schedules for optimal service delivery.
- Communicated health information clearly to patients and families during consultations.
- Maintained accurate patient records and updated information in electronic systems.
- Connected patients with referred doctors to provide specialized, high-quality care.
Front Desk Agent
1 Year 7 Months- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
Childcare Provider
3 Months- Supervised and mentored a group of campers, ensuring their safety and well-being throughout daily activities.
- Planned and led fun and engaging outdoor games, arts and crafts, and team-building exercises to promote teamwork and personal growth.
- Communicated effectively with campers, parents, and co-workers to provide updates on camp activities and address any concerns in a timely manner.
- Prepared and served nutritious snacks and meals
- Planned age-appropriate activities to promote social, and physical development
- Established positive and respectful relationships with children ensuring open communication and trust
- Responded to and resolved any behavioral issues or concerns with patience, creativity, and professionalism.
- Certified in CPR and first aid
Education
Skills
Record keeping
Customer relationship management
Communication skills
Customer service
Conflict resolution
Time management
Team collaboration
Front desk
Guest services
Hotel experience
Cash handling
Childcare experience
Typing
Computer skills
Timeline
Healthcare Coordinator
PDS Healthcare
02.2026 - CurrentRead More
Front Desk Agent
Treasure Island Hotel and Casino
07.2024 - 02.2026Read More
Childcare Provider
YMCA
05.2023 - 08.2023Read More
Shadow Ridge HS
Read More