Jagdeep Saini
Sacramento,CA
Summary
Detail-oriented Healthcare Coordinator experienced in managing patient care, scheduling, referrals, and insurance processes. Facilitated effective communication between medical staff and patients to optimize healthcare operations. Streamlined administrative processes to enhance patient satisfaction and operational efficiency.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Healthcare Coordinator
Ivy Hospital
Hoshiarpur, Punjab
06.2020 - 02.2021
- Coordinated patient appointments and follow-ups, ensuring seamless scheduling for healthcare services to enhance patient access.
- Facilitated communication with healthcare providers to enhance patient care and streamline information sharing.
- Implemented health programs to improve community wellness. (e.g wellness programs, vaccination drives,Chronic care management).
- Maintained accurate medical records and patient documentation, supporting compliance and effective care coordination.
Customer Assistance Representative
Shivam Hospital
Hoshiarpur , punjab
12.2018 - 05.2020
- Assisted 20-30 patients daily with registration,appointments, and billing inquiries.
- Assisted patients in completing registration and insurance forms efficiently.
- Responded to patient inquiries via phone and in person.
- Helped reduce patient wait times by improving interdepartmental coordination.
Education
Master of Science - Healthcare Analytics
Alliant International University
San Diego, CA 08.2023 - 05.2025
Bachelor of Science - Biotechnology
Sd College
Hoshiarpur , punjab 08.2015 - 08.2018
Skills
- Patient coordination and support
- Medical record management
- Health program implementation
- Clinical communication
- Appointment scheduling & billing support
- Healthcare operations
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Project -Interfaith Community Services
- Supported data collection and service coordination for nonprofit healthcare and social services
- Assisted with intake documentation and service tracking
- Contributed to program evaluation and reporting efforts
Project-Healthcare systems engagement (SD Health connect)
- Participated in a session on patient support and care coordination; analyzed processes and recommended improvements to enhancement patient experience.
Affiliations
- Healthcare clubs
- Workshops/seminars
Timeline
Master of Science - Healthcare Analytics
Alliant International University
08.2023 - 05.2025
Healthcare Coordinator
Ivy Hospital
06.2020 - 02.2021
Customer Assistance Representative
Shivam Hospital
12.2018 - 05.2020
Bachelor of Science - Biotechnology
Sd College
08.2015 - 08.2018