Erika McGee

- As a Member Services Representative, I provide 24/7 dispatch service to Union Square in SF.

- Responsible for dispatching out the Cleaning & Safety Ambassadors in a timely manner to help maintain a high level of customer support and make our district cleaner and safer while providing a more welcoming place for visitors, workers, and residents alike.

- Customer Service with our clientele, managing all request needs within the Union Square district.

- Managing all Video Requests for Union Square district including but not limited to request from SFPD, District Attorney, Union Square businesses, and many more.

- Scheduling and Zoning all Safety and Cleaning Ambassadors.

• Overseeing and directing operations across various campuses in San Francisco.
• Performed detailed investigations regarding accidents, thefts, vandalism, property loss, access control violations, and unlawful actions.
• Guided team members in mastering multiple training and safety procedures.
• Periodically aiding field officer functions following coverage and/or dispatched calls.
• Administration of access control measures for multiple campuses including badge coordination.
• DPS Officer

• Coordinating and guiding investigations related to accidents, thefts, property loss, and unlawful activities.
• Facilitated development, management, and implementation of safety incentive programs and safety training classes.
• Facilitated compliance with OSHA regulations by conducting thorough inspections and audits. Promoted safety awareness through the implementation of best practices in the workplace. Developed preventive measures to address potential risks and enhance employee safety. Assisted in training programs focused on maintaining a safe working environment.
• Periodically assessing officers and logs to guarantee correctness and accuracy.
• Screening, interviewing, selecting, managing, reviewing, and guiding security staff to ensure order at northern California sites.
• Lead and oversee establishment of safety and security programs designed to deliver protection and promote well-being among all visa employees and security team members.
• AUS Security Services

• Assist and collaborate in developing and scaling Credit Karma’s Global Security Operations Center programs
• Firstline testing and examination of experimental and development projects
• Monitoring and Investigating Alarms using AMAG/Symmetry and Avigilon
• Aiding in the development of a full-service security program
• Maintain strict access control per client guidelines
• G4S Secure Solutions

• Employee/Asset Care & Information Center
• Use and Administration of CCTV systems, WorldCue Monitoring, C-Cure 9000, NC4 Monitoring, Travel Tracker, Passage Point Guest Escort Badges, Service Request & Security Operations Monitoring.
• GSOC Alarm Monitoring & Administration for over 50 Dolby Sites Worldwide (America's, EMEA, APAC)
• Securing Guest, Vendor and Contractor & Employee Clearances, Badge Access and Employee Profile
• Conducting first level IR support and work security & workplace related tickets.
• Concierge to High Level Clientele & Celebrities.
• G4S Secure Solutions