Open To Work
Erika Medina CCA-CPB
Debary,FL
Work Preference
Summary
Certified Coding Associate (CCA) with knowledge of Ambulatory Payment Classifications (APC), ICD-9, ICD-10, and Current Procedural Terminology (CPT). Proven track record of maintaining high accuracy rates while processing over 120 records daily. Clear communicator—interacting seamlessly with clinical staff, colleagues, patients, and insurance companies to confirm information and expedite processing. Expert in leveraging EHR and encoder systems including spearheading Epic implementation and attending training initiatives to streamline documentation, resolve coding discrepancies, and drive revenue cycle efficiency. Bilingual (English/Spanish) professional with strong ethics, a deep understanding of anatomy and physiology, and a commitment to patient confidentiality. Adept at patient coordination and scheduling, ensuring seamless access to care and excellent service delivery.
Overview
22
22
years of professional experience
2
2
Certificate
Work History
Outpatient Coding Specialist
Shriners Hospital for children
Tampa, FL
03.2010 - 05.2025
- Accurately process and code an average of 120 outpatient medical records daily, consistently maintaining a 95%+ accuracy rate.
- Utilize the 3M encoder and Epic to systematically to review health records for completeness, accuracy, identify and reconcile discrepancies between coded data and source documentation, edits, and correct NFB (Not Final Billed) reports weekly
- Collaborate with internal and external stakeholders to resolve insurance denials related to diagnosis and procedure coding, improving revenue recovery and reducing accounts receivable days.
- Leverage understanding of disease process to identify and extract details and data within clinical documentation
- Played a pivotal role in the successful implementation of the Epic EHR system, serving as a tester and attending training to ensure seamless transition.
- Attended comprehensive training sessions on Epic workflows, documentation best practices, and system-specific coding tools, enhancing team efficiency and reducing post-implementation errors
- Leverage Epic functionalities, including Epic's coding and charge capture modules, to validate coding accuracy, resolve billing edits, and ensure compliance with regulatory standards.
- Maintain knowledge of ICD-10-CM, CPT, and outpatient coding guidelines, staying current with industry changes to ensure ongoing compliance and optimal reimbursement.
Customer Service Scheduling Specialist
Teladoc Health
(Part Time)- DeBary, FL
01.2025 - Current
- Coordinate and schedule patient appointments across multiple service lines, ensuring optimal provider utilization and timely access to care.
- Serve as the first point of contact for patients, addressing inquiries, registering accounts, verifying insurance eligibility, and resolving technical conflicts such as account access with professionalism and empathy
- Utilize Teladoc's proprietary Sales Force to manage appointment calendars, process reschedules, and confirm patient visits.
- Coordinated closely with other departments for seamless integration of services across various touchpoints throughout the patient journey.
- Maintain detailed documentation of patient interactions and scheduling notes in compliance with HIPAA and organizational policies.
Foreclosure Specialist
Florida Default Law Group
Tampa, FL
06.2009 - 03.2010
- Exceeded monthly goals while adhering to minimum 5% error ratio
- Provide secretarial support to Legal team in high volume atmosphere, including phone call management (answering and handling calls, routing calls as necessary, or taking messages as appropriate
- Check department voice mail, email and client systems
- Prepare and draft correspondence, legal pleadings, and documents
- Organize files, faxes and input information into COMPASS and client systems
- Prepare check requests as directed
- Maintain contact with clients, opposing counsel, court trustees and vendors
- Responsible for opening, sorting, prioritizing and distributing faxes and mail daily (as applicable).
Jr Mortgage Underwriter
Bank of America
Tampa, FL
01.2005 - 06.2009
- Analyzed 25-35 loans daily and maintained error rate under 4%
- Generated $200k in monthly revenue
- Reviewing, examining loans to ensure soundness, business value and compliance with BOFA and investor standards
- Assessing loan attributes and documentation for soundness and accuracy
- Reviewing, evaluating and synthesizing data to ascertain loan viability and identify risk issues and potential fraud
- Evaluating debt ratio, loan-to-value ratios, credit score, property valuation, title and various other factors
- Determining and documenting loan conditions and communicating requirements and/or decisions
- Assisting in identifying, recommending and/or negotiating alternative loan requirements, funding and/or loan-structuring Solutions
- Posts customer payments by recording cash, checks, and credit card transactions
- Verify validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Underwriting loans in compliance with internal and regulatory guidelines
- Following established parameters, rules and practices
- Resolving problems, questions and/or situations in accordance with established criteria, practices.
Education
Certification - Medical Coding
Florida Career College
Brandon, FLCertified Professional Biller - Job Ready Program
AAPC
DeBary, FL01-2026
Skills
- Outpatient Coding (ICD-10-CM, CPT, APC)
- EHR Implementation & Optimization (Epic)
- Coding Error Resolution & Denial Managements
- Patient Scheduling & Coordination
- Knowledge of computerized programs Medi-Soft, EPIC and Sales Force
- HIPAA Compliance & Confidentiality
- MS Office (Excel, Word, Outlook)
- Bilingual (Proficient in Spanish)
Certification
AHIMA CCA, AAPC CPB
Timeline
Customer Service Scheduling Specialist
Teladoc Health
01.2025 - Current
Outpatient Coding Specialist
Shriners Hospital for children
03.2010 - 05.2025
Foreclosure Specialist
Florida Default Law Group
06.2009 - 03.2010
Jr Mortgage Underwriter
Bank of America
01.2005 - 06.2009
Certification - Medical Coding
Florida Career College
Certified Professional Biller - Job Ready Program
AAPC
References
References available upon request
Letter Of Intent
I am seeking to apply my experience toward a position where my strong communication and organizational skills will prove valuable. After reviewing my resume, you will notice that I have gained experience processing accounts for a number of different organizations. Additionally, I have been responsible for building and maintaining rapport with clients from all social and economic backgrounds as well as professionals at all levels. As a result, I am confident you will find my experience and my service oriented skills and work ethics to be an asset to your team. Since you will need more information regarding the extent of my capabilities, at your earliest convenience, I would like to meet with you in a personal interview to discuss how my skills will best serve your needs. I appreciate your time and look forward to hearing from you soon. Sincerely, Erika Medina
Personal Information
Title: CCA, CPB
References
References available upon request