Erika Melendez
San Francisco,CA
Summary
Experienced bilingual professional specializing in case management, harm reduction, and trauma-informed care. Proficient in motivational interviewing, substance use counseling, and providing housing stability support. Skilled in utilizing Google Suite and electronic medical records systems to streamline processes. Actively working towards obtaining CADC certification to further enhance expertise in the field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Episcopal Community Services
02.2022 - 01.2024
- Provide referrals to in-house or external resources on substance use, vocational training, legal aid, health services, housing support, financial management, etc., when on-site resources are insufficient.
- Advocate for residents with Property Management to address issues jeopardizing their housing stability, aiming to prevent evictions where feasible.
- Share relevant information and resources with residents and staff.
Front Desk
St. James Infirmary
10.2021 - 12.2023
- Respond to incoming phone calls and forward messages to the appropriate party.
- Office Assistant, clerical work, registration, and mail assortment.
Shelter Services Lead
Dolores Community Services
08.2020 - 09.2021
- Provide leadership and supervision to shelter monitors, coordinating coverage needs and daily assignments.
- Provide support related to client issues including conflict de-escalation and crisis intervention.
Client Services Representative
Maximus
02.2017 - 11.2019
- Complied with patient confidentiality, protected all protected health information according to HIPAA regulations.
- Provided general and specialized assistance to consumers seeking health care coverage in addition to providing information on financial assistance programs and public health care programs.
Case Manager
Gender Health Center
03.2012 - 02.2017
- Worked with low-income and diverse populations.
- Improved client comprehension and retention by presenting information and materials interactively in a culturally/linguistically sensitive manner.
- Facilitated appropriate professional interventions when required.
Supervisor
H&M
09.2008 - 05.2012
- Oversaw floor coverage, sales, merchandise presentation, customer service, and operational functions including opening and closing the store.
- Supervised retail staff, including cashiers and stockers.
Education
Medical Assistant - Phlebotomy
Bay Area Medical Academy
Substance Use Disorder Counselor - undefined
ADSI Alcohol and Drug Counseling Studies Institute
Highschool Diploma - undefined
Winters High School
Skills
- Bilingual: Spanish/English
- Harm Reduction
- Case Management
- De-escalation
- Trauma Informed Care
- Motivational Interviewing
- Substance abuse counseling and prevention
- Overdose Prevention/Narcan
- HIPAA
- Crisis Intervention (CPI)
- Interim Housing
- Interpersonal Skills
- Peer 2 Peer Certificate
- 12 Step Programs
- Epic & Other Electronic Medical Records System
- Community Resource Knowledge
- Google Suite
- ONE System (San Francisco’s HUD-compliant HMIS system)
- One Degree
- Epic
- Avatar
- Case management
- Time management
- Case documentation
- Positive attitude
- Conflict resolution
- Care coordination
- Referral coordination
- Team player
- Cash handling
- Safe food handling
- POS systems
Certification
- Social Sector Services Employment Training (SSSET): 2022
- Episcopal Community Services (ECS): San Francisco, CA
- Completed 36 hours of classroom training in social sector fundamentals including harm reduction, trauma informed care, motivational interviewing, case management, domestic violence awareness, and DEI awareness
- Completed 36 hours of social sector hard skills-training and credentialing in Interim Housing, Confidentiality, and HIPAA, and Crisis Intervention
- Completed 10 hours of digital literacy and workplace technologies training in Google Suite, One System, and One Degree
- Completed 36-hour on-site job shadow
- Nonviolent Crisis Intervention Certification 2022
- Crisis Prevention Institute (CPI)
- Overdose Prevention and Narcan Training: 2022
- National Harm Reduction Coalition
- CPR/First Aid Certification 2022
- American Heart Association (via Adams Safety Training)
- Certified Alcohol and Drug Counselor (CADC)- In progress
- ADSI Alcohol and Drug Counseling Studies Institute
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Episcopal Community Services
02.2022 - 01.2024
Front Desk
St. James Infirmary
10.2021 - 12.2023
Shelter Services Lead
Dolores Community Services
08.2020 - 09.2021
Client Services Representative
Maximus
02.2017 - 11.2019
Case Manager
Gender Health Center
03.2012 - 02.2017
Supervisor
H&M
09.2008 - 05.2012
Substance Use Disorder Counselor - undefined
ADSI Alcohol and Drug Counseling Studies Institute
Highschool Diploma - undefined
Winters High School
Medical Assistant - Phlebotomy
Bay Area Medical Academy
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