Erika Gisselle Mendez
Norcross,GA
Summary
Reliable and detail-oriented professional with experience in production inspection, retail sales, and client support roles. Skilled in maintaining accuracy, following procedures, and providing excellent customer service in fast-paced environments. Background includes quality inspection in manufacturing, assisting customers in retail settings, and supporting individuals in daily needs with professionalism and patience. Strong communication and organizational skills with a proven ability to adapt quickly, learn new systems, and work effectively both independently and as part of a team. Seeking an entry-level position in an administrative, customer service, or retail environment where attention to detail and strong interpersonal skills can contribute to a positive workplace experience.
Overview
6
6
years of professional experience
Work History
Caregiver
Senior Helpers
Lexington, Kentucky
11.2022 - 12.2023
- Assisted clients with daily living activities and personal care.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained positive relationships with clients and families.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with medication management following prescribed schedules.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Ensured a safe, clean, and comfortable environment for clients.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Recorded client status progress and challenges in logbooks and reports.
Sales Associate
Ross Dress for Less
Waco, Texas
11.2020 - 12.2021
- Operated cash register, processed transactions, and handled customer inquiries.
- Maintained a clean and organized sales floor to enhance customer experience.
- Restocked shelves and ensured accurate product displays throughout the store.
- Provided training to new associates on store policies and customer service standards.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
Inspector
Hobbs Bonded Fibers
Waco
11.2017 - 09.2020
- Inspected raw materials for quality and compliance with standards.
- Monitored production processes to ensure adherence to safety regulations.
- Conducted visual and physical inspections of finished products.
- Documented inspection findings and reported discrepancies to management.
- Collaborated with production teams to resolve quality issues promptly.
- Trained new staff on inspection protocols and safety practices.
- Filled out and submitted logs and paperwork on-time.
- Documented all inspection results accurately in accordance with established guidelines.
- Identified acceptable components and rejected defective products.
- Maintained accurate records of all tests conducted during the inspection process.
- Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
- Rejected products and materials failing to meet expectations.
Education
GED
Waco, TxSkills
- Attention to detail
- Time management
- Respectful and compassionate
- Strong ethics
- Reliability and punctuality
- Adaptability and flexibility
- Documentation
Languages
Spanish
Native/ Bilingual
A1
Timeline
Caregiver
Senior Helpers
11.2022 - 12.2023
Sales Associate
Ross Dress for Less
11.2020 - 12.2021
Inspector
Hobbs Bonded Fibers
11.2017 - 09.2020
GED