Erika Millan
San Jose,CA
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
CREW TRAINER
Chick Fil A
11.2021 - 07.2023
- Trained other employees in customer service, food safety, and performance requirements
- Set positive example for team members by providing high-quality, efficient service
- Taught new team members correct procedures for all areas of operations
- Greeted customers with smile and provided friendly service to professionally handle every need.
Front End Cashier
Costco
San Jose
11.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by taking go-backs to their original department at the end of the day.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Education
Andrew P Hill
San Jose, CA05.2023
Psychology
Evergreen Valley College
San Jose, CASkills
- Trainer Mentoring
- Cash Handling
- Team Leadership
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Front End Cashier
Costco
11.2023 - 03.2024
CREW TRAINER
Chick Fil A
11.2021 - 07.2023
Andrew P Hill
Psychology
Evergreen Valley College