Erika Mize
Reynoldsburg
Summary
Hardworking professional with proven relationship-building and calendar management skills in fast-paced environments. Successful at handling multiple tasks with accuracy and impeccable communication skills. Strives with enthusiasm and positive force to collaborate with leaders and other business partners for ultimate success for the company.
Overview
9
9
years of professional experience
Work History
Sever
Mimi's Cafe
Columbus
01.2026 - Current
- Provided exceptional service to high volume of daily customers.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Resolved customer concerns promptly, ensuring a positive dining experience and customer satisfaction.
- Took orders from customers accurately and in a timely manner.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Processed payments efficiently using point-of-sale systems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks, increasing sales and enhancing customer experience.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Executive Assistant-Office Manager
Citizens Bank
Columbus
10.2022 - 07.2025
- Dynamic and detail-oriented Executive Assistant and Office Manager with a proven track record of enhancing organizational efficiency and supporting senior executives. Adept at managing complex calendars, travel arrangements, and office operations while fostering a safe and productive work environment. Passionate about team engagement and recognition through innovative events.
- Coordinated and managed senior executives' calendars, facilitating seamless scheduling of meetings and appointments with internal teams and external partners.
- Travel Planning: Handle comprehensive travel arrangements, including itineraries, accommodations, and expense reporting, optimizing travel efficiency and cost-effectiveness.
- Oversaw office supplies and technical equipment, ensuring a well-stocked and functional workspace while implementing maintenance requests to uphold office standards.
- Maintained AED machine on-site, supporting safety standards and protocols.
- Building Ambassador Experience: Organize the annual Credo Week, collaborating with management to create themed daily activities that celebrate team contributions, diversity, and community service, all within budget constraints.
- Key Skills: Executive Support, Calendar & Travel Management, Office Administration, Event Planning, Team Coordination, Safety Compliance, Budget Management.
CSI Investment Assistant
Citizens Bank
Columbus
01.2022 - 10.2022
- Facilitated investment advisors' client account management, streamlining documentation processes.
- Supported financial advisors in addressing client requests, enhancing documentation accuracy and response times.
- Coordinated client communications with financial institutions, improving response times and client satisfaction.
- Prepared investment reports using portfolio management software for advisor review.
Relationship Banker
Bank of America
Hilliard
06.2020 - 10.2021
- Developed relationships with customers by actively engaging in conversations to understand their needs.
- Guided clients through the account opening process, ensuring a smooth experience for transactions and inquiries.
- Educated customers on financial products and services to enhance their experience.
- Executed approval overrides, reviewed business account openings and wires, and processed teller transactions.
- Assisted multiple financial centers at Bank of America during construction period, managing tasks including outbound service calls, new account openings, credit card and auto loan applications, and referrals to mortgage loan officers and Merrill Lynch financial advisors.
Universal Banker
PNC Bank
Dublin
05.2019 - 06.2020
- Processed loan applications and conducted credit checks efficiently.
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services for informed decisions.
- Oversaw vault operations by ordering and shipping cash for branch, ensuring adherence to security protocols.
Teller
PNC Bank
Grandview
05.2017 - 05.2019
- Processed customer transactions with a focus on accuracy and efficiency, contributing to seamless banking experiences.
- Balanced cash drawer and performed daily reconciliations to ensure accuracy and compliance.
- Delivered tailored insights to customers using PNC five-star language, enhancing client interactions and ensuring personalized service.
- Assisted customers with account inquiries and service requests.
Education
COLUMBUS State -
Columbus State Community College
Columbus, OH01-2012
High School Diploma -
PICKERINGTON North High School
Pickerington, OH01-2012
Skills
- Project Management
- Marketing
- Event Planning
- Budget Management
- Financial planning
- Scheduling Coordination
- Administrative Support
- Quality Assurance
- Customer Service
- Team Coordination
- Problem-solving
- Communication
References
Available upon request.
Timeline
Sever
Mimi's Cafe
01.2026 - Current
Executive Assistant-Office Manager
Citizens Bank
10.2022 - 07.2025
CSI Investment Assistant
Citizens Bank
01.2022 - 10.2022
Relationship Banker
Bank of America
06.2020 - 10.2021
Universal Banker
PNC Bank
05.2019 - 06.2020
Teller
PNC Bank
05.2017 - 05.2019
COLUMBUS State -
Columbus State Community College
High School Diploma -
PICKERINGTON North High School