Dynamic and bilingual professional with extensive experience at Yaamava Resort & Casino, excelling in customer service and problem-solving. Demonstrated ability to enhance guest experiences, achieving a significant increase in VIP satisfaction. Skilled in multitasking and communication, adept at fostering team collaboration and ensuring operational excellence in high-pressure environments.
Provide beverage and food service to VIP players in the high limit premier rooms. Also responsible for creating the ultimate, memorable guest experience by providing exceptional service to every guest. Interacts and entertains in an enthusiastic and engaging manner.
Provide beverage service during daily floor operations, as well as for special events. Areas of beverage service include slot and table games locations, and other Casino areas of operation as assigned. Communicates and works well with co-workers and management to ensure proper floor coverage and exceptional guest service.
Work as cashier and barista at a coffee cart located in the casino entrance area, as well as selling delicious pastries. Making sure you work in a timely matter handcrafting beverages and handling the cashier. Making sure to serve with the best customer skills.
Work in all the casino kitchens making sure to clean and sanitize dishes so that cooks and servers have supplies they need to prepare food and serve it to customer. Dishwashers follow thorough dishwashing procedures to fully sanitize each dish according to health and safety standards.