Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Molina

Colton,CA

Summary

Dynamic and bilingual professional with extensive experience at Yaamava Resort & Casino, excelling in customer service and problem-solving. Demonstrated ability to enhance guest experiences, achieving a significant increase in VIP satisfaction. Skilled in multitasking and communication, adept at fostering team collaboration and ensuring operational excellence in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Turquoise Premier Model

Yaamava Resort & Casino
02.2018 - 11.2022

Provide beverage and food service to VIP players in the high limit premier rooms. Also responsible for creating the ultimate, memorable guest experience by providing exceptional service to every guest. Interacts and entertains in an enthusiastic and engaging manner.

Cocktail Server

Yaamava Resort & Casino
01.2016 - 02.2018

Provide beverage service during daily floor operations, as well as for special events. Areas of beverage service include slot and table games locations, and other Casino areas of operation as assigned. Communicates and works well with co-workers and management to ensure proper floor coverage and exceptional guest service.

Cart Attendant

Yaamava Resort & Casino
07.2013 - 01.2016

Work as cashier and barista at a coffee cart located in the casino entrance area, as well as selling delicious pastries. Making sure you work in a timely matter handcrafting beverages and handling the cashier. Making sure to serve with the best customer skills.

Dishwasher

Yaamava Resort & Casino
08.2012 - 07.2013

Work in all the casino kitchens making sure to clean and sanitize dishes so that cooks and servers have supplies they need to prepare food and serve it to customer. Dishwashers follow thorough dishwashing procedures to fully sanitize each dish according to health and safety standards.

Education

High School Diploma -

Colton High School
Colton, CA
06-2010

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking proficiency
  • Effective time management
  • Team collaboration
  • Exceptional communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Turquoise Premier Model

Yaamava Resort & Casino
02.2018 - 11.2022

Cocktail Server

Yaamava Resort & Casino
01.2016 - 02.2018

Cart Attendant

Yaamava Resort & Casino
07.2013 - 01.2016

Dishwasher

Yaamava Resort & Casino
08.2012 - 07.2013

High School Diploma -

Colton High School
Erika Molina