Erika Moreno
Miami,FL
Summary
I am characterized by being a committed person with multiple abilities, living in another country and in a totally different work position than the one I could have in my country has made me realize the great capacity for resilience that I have, in which I adapt easily. to any task or function and the best thing is that I do everything well and I meet the expectations of my employers, it satisfies me to see them with happy faces when they see my work, I like the energy that I transmit and the compliments that I continually receive.
I think that I am a good element for society and I owe to my parents what they made of me as a woman, as a person and as a professional.
Overview
1
1
year of professional experience
Work History
Elderly Care Focused on Stretching Therapies
Mr. Grahaman Fish
12.2023 - Current
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Expedited discharges by assisting nursing staff in preparing rooms after the departure of patients.
- Promoted a healing environment for patients by managing noise levels, ensuring privacy during personal care activities, and creating welcoming room settings.
- Coordinated effectively with healthcare providers to ensure timely administration of medications as prescribed.
- Aided patients with activities of daily living, promoting independence while ensuring safety and dignity at all times.
- Streamlined communication between family members and healthcare professionals regarding patient progress updates.
- Contributed to a positive patient experience by promptly responding to call lights and requests for assistance.
Sales Representative
Eco Pipe Lining
01.2024 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
Waitress
Restaurante Tipico Dominicano
01.2024 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Cashier
Attiko Gastro Pub Miami
09.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Curso De Coordinador De Alturas
SENA
Colombia03.2023
Primeros Auxilios
Cruz Roja
Colombia02.2018
Ingenieria Ambiental
UNAD
Colombia01.2017
Brigadista De Emergencias
Bomberos
Colombia05.2016
High School Diploma -
Nuestra Senora De Nazareth
Colombia12.2007
Salud Y Seguridad En El Trabajo
SENA
COLOMBIA01.2007
Skills
- Basic Life Support
- Feeding Assistance
- Customer Support
- Management of interpersonal relationships
ability to generate sales - Skills to perform in environments with quite a lack of personnel
- Lead large groups of people
- Manage and direct staff
- Ensure compliance with an organization's standards
- Healthy and safe work environments
Timeline
Sales Representative
Eco Pipe Lining
01.2024 - 07.2024
Waitress
Restaurante Tipico Dominicano
01.2024 - 06.2024
Elderly Care Focused on Stretching Therapies
Mr. Grahaman Fish
12.2023 - Current
Cashier
Attiko Gastro Pub Miami
09.2023 - 12.2023
Curso De Coordinador De Alturas
SENA
Primeros Auxilios
Cruz Roja
Ingenieria Ambiental
UNAD
Brigadista De Emergencias
Bomberos
High School Diploma -
Nuestra Senora De Nazareth
Salud Y Seguridad En El Trabajo
SENA
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