Erika M. Rivera Yanez
Brooklyn
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service/Cashier
Sol Boutique
Elizabeth
08.2022 - Current
- Processed customer transactions efficiently at retail checkout stations.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Manager Assistant.
- Store presentation, keep organized, restock merchandise, and adjust displays.
- Inventory and stock, receiving, tagging new stock, and assisting with inventory stocks.
- Follow store policies, handle returns, and exchanges.
- Always maintain professionalism and positive energy.
Host/Hostess
La Colina Mexican Cantina
Cranford
04.2024 - 07.2024
- Host; greeting guests
- Manage reservations
- Allocate tables to guests
- Take orders to go
- Answer phone calls
Education
Associate of Applied Science - Cyber Forensics
Union College of Union County NJ
Cranford, NJ10.2025
Phlebotomy Technician Program -
Branford Institute
Elizabeth, NJ04.2025
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJ06.2021
Skills
- Bilingual Spanish and English
- Patience and professionalism
- Attention to detail
- Teamwork
- Confidentiality and ethics
- Adaptability
- Communication
- Regulatory knowledge (HIPAA)
- Cybersecurity fundamentals
- Multitasking
- Basic accounting
- Customer complaint resolution
- Professionalism
- Cyber forensics
- Reliability and punctuality
Certification
- Associate of Applied Science, Union College of Union County NJ, Cranford, NJ
- Phlebotomy Technician, Branford Institute, Elizabeth, NJ
Timeline
Host/Hostess
La Colina Mexican Cantina
04.2024 - 07.2024
Customer Service/Cashier
Sol Boutique
08.2022 - Current
Associate of Applied Science - Cyber Forensics
Union College of Union County NJ
Phlebotomy Technician Program -
Branford Institute
High School Diploma -
John E. Dwyer Technology Academy