Overview
Work History
Education
Skills
Timeline
Generic

Erika Mullins

Lubbock,TX

Overview

3
3
years of professional experience

Work History

Days Inn Housekeeper

D5 Cleaning Solutions
Lubbock, Texas
03.2023 - 09.2024
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.

Front Desk Receptionist

Extended Stay America
Lubbock, Texas
10.2022 - 03.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Night Auditor

Extended Stay America
Lubbock, Texas
10.2022 - 03.2023
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Documented wake-up requests and set up automatic calls in system.
  • Performed nightly audits of all hotel departments including front desk operations and housekeeping as well as laundry

Housekeeper

Crown Point Health Suites
Lubbock , Texas
01.2022 - 09.2022
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.

Education

GED -

Adult Education Center
Lubbock, TX
05-2018

Skills

  • Housekeeping And Laundry Services
  • Guest Room Cleanliness
  • Guest Amenity Replenishment
  • Supply Replenishment

Timeline

Days Inn Housekeeper

D5 Cleaning Solutions
03.2023 - 09.2024

Front Desk Receptionist

Extended Stay America
10.2022 - 03.2023

Night Auditor

Extended Stay America
10.2022 - 03.2023

Housekeeper

Crown Point Health Suites
01.2022 - 09.2022

GED -

Adult Education Center

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Erika Mullins