Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERIKA MUNIZ

Santa Fe

Summary

Accomplished Server/Bartender with a proven track record in guest engagement and beverage preparation, honed at establishments like Bishop's Lodge Rand Resort and Spa. Skilled in multitasking and order management, I consistently enhance customer satisfaction and operational efficiency. My expertise includes training staff and streamlining order delivery practices, contributing to a significant improvement in service delivery.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Vinaigrette
05.2022 - 08.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

LEAD BARTENDER

Bishop's Lodge Rand Resort and Spa
04.2022 - 05.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained 7 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Lead Bartender

Inn and Spa at the Loretto
09.2019 - 05.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Closed out cash register and prepared cashier report at close of business.

Server

Adelitas Restaurant
06.2021 - 01.2023

Cultivated warm relationships with costumers.

Explained menu items and suggested appropiate options for food allergy concerns.

Worked with POS system to place orders, manage bills and handle complimentary items.

Bussed and reset tables to keep dining room and work areas clean.

Server

Dolina Cafe
01.2021 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Medical Assitant Certificate - Medical Assisting

Central New Mexico Community College
Albuquerque, NM
08.2010

Skills

  • Order Management
  • Order delivery practices
  • Guest Engagement
  • Beverage Preparation
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Server/Bartender

Vinaigrette
05.2022 - 08.2024

LEAD BARTENDER

Bishop's Lodge Rand Resort and Spa
04.2022 - 05.2023

Server

Adelitas Restaurant
06.2021 - 01.2023

Server

Dolina Cafe
01.2021 - 04.2022

Lead Bartender

Inn and Spa at the Loretto
09.2019 - 05.2023

Medical Assitant Certificate - Medical Assisting

Central New Mexico Community College
ERIKA MUNIZ