Erika Nobert
Delray Beach
Summary
Customer-focused quality assurance professional with expertise in hospitality and fitness operations. Analyzes performance data to enhance service standards and improve guest satisfaction. Collaborates with leadership to resolve issues and implement process improvements in fast-paced, luxury environments.
Overview
4
4
years of professional experience
Work History
Quality Assurance Agent, Executive Office
The Boca Raton
Boca Raton
05.2025 - Current
- Ensured resolution of post-stay guest concerns, improving satisfaction and retention
- Utilized Medallia system to track team and individual performance metrics
- Communicated audit findings through detailed reports and team meetings, facilitating informed decision-making
- Collaborated with leadership to resolve issues and improve processes
- Identified and implemented workflow improvements, enhancing operational efficiency
- Reviewed client feedback to identify service trends, leading to targeted quality enhancements.
- Analyzed data from surveys to provide actionable insights for process enhancement.
Fitness Attendant / Tennis Shop Retail / Spa Desk
Addison Reserve Country Club
06.2024 - 05.2025
- Provided exceptional customer service across fitness, spa, and retail areas, enhancing guest experiences in a luxury hospitality setting
- Facilitated member purchases and organized displays to create an inviting shopping environment
- Supported daily operations in a fast-paced environment while ensuring guest satisfaction
- Promoted various products by highlighting unique features and guiding customers on proper application or usage.
Fitness Attendant
Boca West Country Club
Boca Raton
03.2022 - 06.2024
- Coordinated scheduling and client appointments to optimize service delivery
- Addressed guest concerns and facilitated communication in high-volume environment
- Executed administrative tasks and organized records to support operational efficiency
Education
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University
Boca Raton, FL05-2025
Skills
- Quality assurance
- Process improvement
- Health & Safety Compliance
- Data analysis
- Medallia
- Microsoft Excel
- Opera
- Organization & Time Management
- Customer Service & Guest Relations
- Team collaboration
- Conflict Resolution
- Oral communication
Timeline
Quality Assurance Agent, Executive Office
The Boca Raton
05.2025 - Current
Fitness Attendant / Tennis Shop Retail / Spa Desk
Addison Reserve Country Club
06.2024 - 05.2025
Fitness Attendant
Boca West Country Club
03.2022 - 06.2024
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University