Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika O'Bannon

Chandler,AZ

Summary

Goal-driven Healthcare Administrator and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee's budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

13
13
years of professional experience

Work History

Office Manager

New Horizons Womens Care
06.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Collaborated closely with other departments in order to achieve shared goals efficiently.
  • Cultivated a professional atmosphere by maintaining open lines of communication among team members.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.

Practice Manager

Southwest Kidney Institute, PLC
05.2022 - 05.2024
  • Enhanced operational efficiency by streamlining processes and implementing best practices.
  • Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
  • Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
  • Increased patient satisfaction by improving appointment scheduling and wait times.
  • Coordinated staff training and development programs for improved workforce productivity.
  • Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
  • Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors.
  • Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
  • Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
  • Established performance metrics to evaluate team efficiency and identify areas for improvement.
  • Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
  • Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
  • Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
  • Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
  • Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
  • Participated in marketing and fundraising to promote organizational awareness.
  • Impacted community with marketing strategy and vision.

Supervisor/Medical Assistant

Valley Perinatal Services
02.2018 - 04.2022
  • Responsible for ensuring a smooth and efficient operation, inventory control, personnel management, patient relations and patient flow and compliance
  • Schedule Focus making sure that all appointments match the referral that was received
  • Addressing any staff issues or concerns and escalating them to HR as needed
  • Providing staff with Daily assignments
  • Conducting Monthly Meetings with Staff Performing quality control measures
  • Develop and implement new office procedures as necessary to improve office flow and overall operations
  • Experience in Eclinicalworks and Athena
  • Maintaining office compliance Keeping current Provider and Hospital Schedules Updated Schedule Focused Running Daily Reports Address any complaints and resolve any employee issues
  • Ensure optimal staffing at all times
  • Communicating with Providers Drive the team to embed the vision to deliver comprehensive, high quality care to patients and their families
  • Manage personnel by coordinating with Human Resources to conduct interviews, hiring, training, and evaluating staff
  • Oversee practice compliance with appropriate accreditation body standards which govern the clinical environment.

Patient Care Coordinator

MY DR NOW
01.2016 - 01.2018
  • Objective Seeking an opportunity to utilize related experience in the health field and assist in achieving organizational objectives
  • Experience in mental disability, mood disorders, and chemical dependency
  • Excellent communication and people skills
  • Very good at diffusing difficult situations and demonstrates patients
  • Health care knowledge of medical terminology, scheduling appointments and communication with patients
  • Professional Accomplishments MYDRNOW HouseCalls- Patient Care Coordinator 2016- Current
  • Using our system EMD's To track and follow patients labs and imaging results.Making Appointments, Faxing, Emailing, Making Orders such as labs and imaging
  • Sending medications, answering phones, making follow up calls for patients
  • Answering between 50-100 messages from providers, and other staff
  • Communicating with 40 providers to help assist with patient's needs
  • Prior authorizations for medications and appointments, Home Health Orders, and DME

Phone Triage Supervisor

Drs. Goodman and Partridge Ob
01.2013 - 01.2016
  • Supervising staff, making sure all task are completed
  • Giving test results, sending prescriptions
  • Sending imaging orders, speaking with Physicians
  • Doing daily reports
  • Abnormal labs, Training new triage staff members
  • Multitasking able to type and speak to patients while on the phone
  • Scheduling appointments, rescheduling appointments, cancelling appointments, returning phone calls, providing great customer service
  • Triage phone calls, emailing, documenting triage messages
  • Knowledge of Next Gen EMR System, Teletext, Med voice, Confirming appointments
  • Experience in Excel, Word and also Power Point, Prior authorizations taking high call volume calls.

Front Desk Medical Assistant

Brain and Spine Center
01.2012 - 01.2013
  • Greeting Patients, collecting co-pays, verifying insurance, updating paperwork, and demographics
  • Emailing, faxing, voicemail, answering phones, scheduling appointments and procedures
  • Knowledge in E clinical works(EMR System)

Education

Associate - Healthcare Administration

Pima Medical Institute-Mesa
Mesa, AZ

Bachelor's degree - Healthcare Administration

Grand Canyon University
Phoenix, AZ
04.2020

Skills

  • Medical Office Experience
  • Patient Care
  • Leadership
  • Electronic Health Records
  • Workflow Management
  • Practice Management
  • Staff Management
  • Marketing
  • Schedule Management
  • Effective communication
  • Team building
  • Time management
  • Marketing strategies
  • Decision-making
  • Staff development
  • Financial management
  • Conflict resolution
  • Problem-solving
  • Customer service
  • Performance evaluation
  • Organizational skills
  • Leadership abilities
  • Employee Supervision
  • Employee Recruitment and Hiring
  • Employee Work Scheduling
  • Critical Thinking

Timeline

Office Manager

New Horizons Womens Care
06.2024 - Current

Practice Manager

Southwest Kidney Institute, PLC
05.2022 - 05.2024

Supervisor/Medical Assistant

Valley Perinatal Services
02.2018 - 04.2022

Patient Care Coordinator

MY DR NOW
01.2016 - 01.2018

Phone Triage Supervisor

Drs. Goodman and Partridge Ob
01.2013 - 01.2016

Front Desk Medical Assistant

Brain and Spine Center
01.2012 - 01.2013

Bachelor's degree - Healthcare Administration

Grand Canyon University

Associate - Healthcare Administration

Pima Medical Institute-Mesa

Similar Profiles

CREATE PROFILE
Erika O'Bannon