Kerstin Abuan
Jacksonville
Summary
Compassionate and dedicated healthcare professional with at least 5 years of experience in patient care, clerical and clinical. Proficient in developing and implementing patient-centered care plans that improve health outcomes and enhance patient satisfaction. Demonstrates a proven ability to manage multiple tasks and work effectively in fast-paced environments. Strong communication and analytical skills, with a meticulous attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
WOMENS CARE
03.2025 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Baptist Health
05.2024 - 02.2025
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized patient charts before each day's clinic sessions began.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Assisted with coding medical records using ICD-10 coding standards.
- Entered patient demographic information into the Electronic Health Records system.
Medical Assistant
Jacksonville Center for Reproductive Medicine
12.2022 - 04.2023
- Explained treatment procedures and physicians' instructions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared treatment rooms for patient examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered injections, medications and treatments as directed by the physician.
Pharmacy Technician
Aurora Health Care
11.2021 - 10.2022
- Managed medication inventory, including ordering and restocking medications as necessary.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Established or maintained medications and other patient profiles.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Monitored prescription refill requests and communicated with patients regarding their status.
Medication Aide
Serenity Villa
07.2021 - 11.2021
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
Certified Nurse Assistant
The Waterford at Hartford
10.2020 - 07.2021
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered medications and educated patients and families on correct at-home administration.
Education
Some College - Nursing
Moraine Park Technical College
West Bend, WI01.2021
Highschool - undefined
Hartford Union Highschool
01.2020
Nursing Assistant - undefined
Moraine Park Technical College
01.2020
CERTIFIED CLINICAL MEDICAL ASSISTANT
NATIONAL HEALTH ASSOCATION
Skills
- Patient Scheduling: Experienced in managing patient appointments and coordinating schedule
- Customer Service: Strong ability to provide excellent service and support to patients and healthcare providers
- Communication: Excellent verbal and written communication skills
- Problem-Solving: Capable of addressing and resolving administrative issues promptly
- Billing and Coding: Knowledgeable in medical billing and coding procedures
- Office Management: Efficient in managing office operations, including inventory and supplies
- Confidentiality: Committed to maintaining patient confidentiality and data security
- Multitasking: Able to handle multiple tasks efficiently in a fast-paced environment Works well under pressure!
Certification
Certified Nurse Assistant
Languages
Filipino
Tagalog
Timeline
Medical Assistant
WOMENS CARE
03.2025 - Current
Medical Assistant
Baptist Health
05.2024 - 02.2025
Medical Assistant
Jacksonville Center for Reproductive Medicine
12.2022 - 04.2023
Pharmacy Technician
Aurora Health Care
11.2021 - 10.2022
Medication Aide
Serenity Villa
07.2021 - 11.2021
Certified Nurse Assistant
The Waterford at Hartford
10.2020 - 07.2021
Highschool - undefined
Hartford Union Highschool
Nursing Assistant - undefined
Moraine Park Technical College
Some College - Nursing
Moraine Park Technical College
CERTIFIED CLINICAL MEDICAL ASSISTANT
NATIONAL HEALTH ASSOCATION
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