Erika Olague
New Braunfels,TX
Summary
Dynamic and dependable professional with a proven track record at McDonald's, excelling in customer service and team leadership. Skilled in problem-solving and inventory management, I foster collaboration and maintain high standards of cleanliness and safety. Adaptable and organized, I thrive in fast-paced environments while ensuring exceptional service delivery.
Overview
22
22
years of professional experience
Work History
Cleaning Houses
Self Employed
New Braunfels, TX
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Associate
Amazon Fulfillment Center
San Marcos, TX
09.2016 - 10.2017
- Operated material handling equipment to ensure efficient movement of goods within fulfillment center
- Assisted in inventory management by accurately tracking stock levels and replenishing supplies as needed
- Collaborated with team members to maintain safety standards and promote a safe working environment
- Conducted quality checks on outgoing shipments to ensure accuracy and compliance with company policies
- Supported training of new associates on operational procedures and equipment usage for optimal performance
- Developed and implemented strategies to increase customer satisfaction and engagement.
Janitor
San Marcos Baptist Academy
San Marcos, TX
09.2013 - 07.2015
- Maintained cleanliness and sanitation of facilities, ensuring a safe environment for students and staff.
- Operated cleaning equipment and tools efficiently to uphold high cleanliness standards throughout campus.
- Assisted in training new staff on proper cleaning techniques and safety protocols to promote consistency.
- Conducted regular inspections of facilities to identify maintenance needs and report issues promptly.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
Manager
McDonald's Restaurant
Odessa, TX
04.2004 - 07.2009
- Supervised daily operations to ensure optimal customer service and efficient workflow.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Developed staff schedules to meet peak demand while controlling labor costs.
- Ensured compliance with health and safety regulations through regular audits and training sessions.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Led team meetings to communicate goals, performance expectations, and provide ongoing support.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Odessa High School
Odessa, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
Languages
Spanish
Native or Bilingual
Timeline
Cleaning Houses
Self Employed
04.2019 - Current
Associate
Amazon Fulfillment Center
09.2016 - 10.2017
Janitor
San Marcos Baptist Academy
09.2013 - 07.2015
Manager
McDonald's Restaurant
04.2004 - 07.2009
High School Diploma -
Odessa High School