Erika Ordonez
Austin,United States
Summary
Dependable and friendly Self Checkout Host with outstanding customer service and problem-solving skills. Offering exceptional workplace focus and dedication to providing pleasant and efficient shopping experience for customers. Proficient knowledge in customer service relations, POS software, cash handling, merchandise recovery, register operations, station oversight, and more. I am currently looking for a change in environment and new work family to grow with!
Overview
23
23
years of professional experience
Work History
Self Checkout Host
Walmart
Austin, TX
10.1999 - Current
- Assisted customers with self-checkout machine operations.
- Maintained awareness of product locations to assist customers in finding requested items.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Described products and services in detail to answer customer questions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with the Loss Prevention Team to increase safety & reduce sales loss for the company
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Recouped upwards of $30,000 a year in possible theft of merchandise.
Education
High School Diploma -
Avon Park High School
Avon Park, FLSkills
- POS Inventory System Operation
- Customer Relations
- Credits and Refunds / Cash Handling
- Cash Register Op
- Assistive Technology
- Loss Prevention Goals Monitoring
- Checkout Station Oversight
- Customer Needs Assessments
- Customer Transactions
- Multi-Tasking Skill
- Coupon Redemption
Languages
Spanish
Native or Bilingual
Timeline
Self Checkout Host
Walmart
10.1999 - Current
High School Diploma -
Avon Park High School