Erika Osborne
Sr. Home Solutions Agent
Phoenix,AZ
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
12
12
years of professional experience
Work History
Senior Home Solutions Specialist
Nationstar Mortgage DBA Mr. Cooper
01.2016 - Current
- Streamlined internal processes for improved efficiency, ultimately increasing overall productivity within the team.
- Maximized client retention rates with excellent follow-up services and timely issue resolution.
- Developed strong relationships with customers, resulting in numerous referrals and repeat business opportunities.
- Collaborated closely with team members to develop comprehensive home solution packages for varied client requirements.
- Provided top-notch customer service, ensuring high levels of satisfaction among existing clients while attracting new ones.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Cosmetic Beauty Advisor/Cashier
Walgreens
01.2014 - 12.2015
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
Teacher's Assistant
New World Educational Center
01.2013 - 12.2014
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Education
High School Diploma -
North High School
05.2014
Skills
- Customer Service
- Loss Prevention
- Detail-Oriented
- Documentation and Reporting
- Time Management
- Honest and Ethical
Technical knowledge
Performance Tracking
Teamwork and Collaboration
Friendly and Helpful
Strong Communication and Interpersonal Skills
Adaptable and Flexible
Timeline
Senior Home Solutions Specialist
Nationstar Mortgage DBA Mr. Cooper
01.2016 - Current
Cosmetic Beauty Advisor/Cashier
Walgreens
01.2014 - 12.2015
Teacher's Assistant
New World Educational Center
01.2013 - 12.2014
High School Diploma -
North High School
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