Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Hannah Richards

Mesa,Arizona

Summary


Home solutions professional with robust background in delivering customized home solutions and resolving customer concerns efficiently. Proven ability to work collaboratively within team, adapting to changing demands to achieve positive outcomes. Known for strong problem-solving skills and excellent communication abilities, enhancing customer experiences.

Overview

7
7
years of professional experience

Work History

Chat Home Solutions Specialist II

Mr. Cooper
06.2020 - Current
  • Follow communication “scripts” when handling different topics
  • Identify customer’s and new agents needs, clarify information, research every issue and provide solutions
  • Mentored junior staff members, contributing to a positive work environment that fostered professional growth for all team members.
  • Seize opportunities to upsell additional services when they arise
  • Manages large amounts of inbound and outbound calls/chats in a timely manner

Esthetics Student

Avalon Institute
05.2024 - 12.2024
  • Performed facial extractions for blackhead removals.
  • Performed facials and other treatments such as basic signature and micro-needling.
  • Demonstrated strong time management skills by efficiently completing coursework while maintaining high-quality services for clients.
  • Served as a reliable team player within the student body by participating in group projects related to marketing efforts for the spa facility.
  • Removed hair through exfoliation, waxing, and threading.
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.

Teller

Desert Financial Credit Union
01.2020 - 06.2020
  • Exceeds sales goals by assisting customers with product recommendations
  • Contributes to team effort by accomplishing related results as needed
  • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Provides account services to members by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits

Sales Lead

Journeys Kidz
01.2019 - 01.2020
  • Responsible with opening/closing of store
  • Exceeds commission sales goals by assisting customers with product recommendations
  • Assist with training and coaching new sales associates
  • Open and close cash registers, balance cash drawers and make bank deposits
  • Maintain accurate and attractive merchandise displays to maximize purchases
  • Stock, replenish and organize inventory

Assistant Manager

Focus
03.2018 - 01.2019
  • Helped customers with questions, problems and complaints in person and via telephone
  • Create and maintain store display to ensure optimal presentation for customers
  • Demonstrate knowledge of store products to build sales
  • Open and close cash registers, balance cash drawers and make bank deposits
  • Responsible with opening/closing of store
  • Stock, replenish and organize inventory

Education

Esthetics License -

Avalon Institute
Mesa, AZ
12-2024

Associate of Arts -

Mesa Community College
Mesa, AZ
05-2022

High School -

Red Mountain High School
Mesa, AZ
05.2018

Skills

  • Performance tracking
  • Teamwork and collaboration
  • Friendly and helpful
  • Problem-solving
  • Honest and dependable
  • Customer service

Volunteer Experience

  • Mesa Public Schools, Service Learning for 'Outstanding Community Service', 2014
  • Mesa Community College, Class completion for Communications, 'COM230', 2019

Timeline

Esthetics Student

Avalon Institute
05.2024 - 12.2024

Chat Home Solutions Specialist II

Mr. Cooper
06.2020 - Current

Teller

Desert Financial Credit Union
01.2020 - 06.2020

Sales Lead

Journeys Kidz
01.2019 - 01.2020

Assistant Manager

Focus
03.2018 - 01.2019

High School -

Red Mountain High School

Esthetics License -

Avalon Institute

Associate of Arts -

Mesa Community College

Similar Profiles

CREATE PROFILE
Hannah Richards