Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Timeline
Generic
ERIKA PAOLA SOLORZANO PAGUAY

ERIKA PAOLA SOLORZANO PAGUAY

Business Administration
Cicero,IL

Summary

Experienced Agency Manager with many years of experience managing company portfolio of agency partners receiving managed services. Developed lead generation targets, designed, and conducted marketing events, provided constant support to clients in developing business strategies and maximizing company service and technology impact and tracked business volume and account revenues. Collaborative professional dedicated to optimizing agency partner outcomes through constant communication and comprehensive support.

Overview

13
13
years of professional experience

Work History

AGENCY HEAD

Ambamotors
Puyo, Ecuador
01.2024 - 07.2024
  • Developed and implemented strategies to enhance customer engagement and satisfaction.
  • Established strong relationships with clients to foster loyalty and trust.
  • Created marketing plans to promote new products and services to increase revenue growth.
  • Identification and resolution of operational and management problems for optimize processes.
  • Supervision, administration of credit processes and recovery of briefcase.
  • Analyzed market trends to identify new business opportunities for growth.
  • Led team meetings to discuss performance, goals, and operational improvements.
  • Prepared monthly reports for senior management on sales performance, customer service metrics, and other relevant data.

MANAGER LEVEL SERVICES

ABInBev
Quito, Ecuador
08.2018 - 09.2023
  • Led cross-functional teams to improve production efficiency and workflow processes.
  • Managed resource allocation to optimize supply chain and reduce operational costs.
  • Facilitated communication between departments to align goals and project timelines.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

DISTRICT HEAD OF TALENT

Dirección Distrital 16D01 Pastaza-Mera-Santa Clara
Puyo, Ecuador
01.2015 - 10.2015
  • Developed talent management strategies to enhance employee engagement and retention.
  • Facilitated training sessions to improve staff skills and career development opportunities.
  • Analyzed employee data to inform talent acquisition and development decisions.
  • Coordinated recruitment efforts to attract qualified candidates for various positions.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Maintained accurate records of all personnel documents including resumes, contracts, performance evaluations, disciplinary reports.
  • Monitored progress of new hires through orientation sessions or other onboarding processes.
  • Coordinated with the human resources team on staffing issues such as recruitment, onboarding, performance reviews, disciplinary actions.
  • Facilitated workshops on topics related to effective communication between supervisors and subordinates.
  • Accomplished simultaneous objectives by meticulously managing schedules, monitoring email and prioritizing multiple tasks.

Commercial Account Executive

Banco Pichincha
Puyo, Ecuador
09.2011 - 02.2015
  • Developed comprehensive account strategies for diverse commercial clients.
  • Built strong relationships with key stakeholders to enhance client satisfaction.
  • Utilized CRM systems to track interactions and manage client information effectively.
  • Conducted market research to identify potential customers.
  • Organized trade shows and other promotional events to showcase the company's products and services.
  • Provided account management services such as order processing, invoicing, credit checks, and accounts receivable collections.
  • Resolved customer inquiries regarding products and services offered by the company.
  • Participated in industry conferences to stay abreast of current trends in commercial accounts.
  • Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.

Education

ENGINEER IN ADMINISTRATION -

UNIANES
07.2012

Skills

  • Effective leadership
  • Assertive communication
  • Teamwork
  • Client relationship
  • Customer service
  • Decision making
  • Strategic planning
  • Sales strategy
  • Problem solving
  • Data management

Personal Information

Accomplishments

Best BRD in the country annually.
Best Trade Expert in the country annually.
Best Sales Manager.
Best Service Level Manager.

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

AGENCY HEAD

Ambamotors
01.2024 - 07.2024

MANAGER LEVEL SERVICES

ABInBev
08.2018 - 09.2023

DISTRICT HEAD OF TALENT

Dirección Distrital 16D01 Pastaza-Mera-Santa Clara
01.2015 - 10.2015

Commercial Account Executive

Banco Pichincha
09.2011 - 02.2015

ENGINEER IN ADMINISTRATION -

UNIANES

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