Erika Pendarvis

Enhanced patient experience through compassionate care and communication during blood draw procedures.

• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Input and manage data into the system.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including geriatric, and challenging cases.

• Assist team member with projects and Ideals to promote the business
• Made high volume inbound/outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
• Reduced call handling time by efficiently navigating through customer databases and CRM systems.

• Managed specimen sample handling, receiving, storage and inventory.
• Logged samples correctly into computerized tracking system.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.

• Organize and maintain fitting room
• Answered customer questions about sizing, accessories, and merchandise care.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.