Monica Arredondo
San Fernando,CA
Summary
Dynamic Assistant Manager with 30 + years of Plasma Industry experience. Adept in budget assistance and fostering team motivation. Excelled in business development and employee engagement, significantly enhancing customer loyalty and operational excellence. Skilled in project management and policy administration, contributing to the success of high-volume plasma centers.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong believer in that where there is no Goal, there is no Vision. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
35
35
years of professional experience
Work History
Assistant Manager
Grifols Plasma Center
02.2018 - Current
- Generated repeat business through exceptional customer service to achieve a 4.55 frequency rate.
- Offered hands-on assistance to donors, assessing needs, and maintaining current knowledge of customer needs and preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs to avoid over stock and CPL management.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations and goals. Collaborated CLT to meet daily, weekly, monthly metrics.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in necessary job skills and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant Manager
Kedplasma
04.2010 - 01.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked within production areas providing support. Knowledgeable of all center operations such as Screening, Donor Set-Up and Disconnect, Venipunctures, Plasma Processing, Shipping and Receiving, New Donor Intake.
- Responsible for payroll, management, and scheduling of 43 Full Time employees.
- Along with Center Quality Manager, actively participated in center audits such as FDA, PPTA, CLIA, State Health Department, EMA, and customer audits.
- Managed Anti-D, Tetanus, Anti-HBS program which included recruitment of potential donors for immunizations.
- Worked directly with Medical Director in overseeing and evaluating Donor Titers and pools to meet customer requirements.
Assistant Manager
Advanced BioServices
04.1990 - 04.2010
- Generated repeat business through exceptional customer service.
- Assisted in Managing one of the most Successful Plasma Centers in the West Coast that averaged 450-500 donor per day.
- Assisted Regulatory Department in the development of the Anti D Program including the IRBC immunization process from scratch. This also included applying for the required licenses with FDA.
- Entirely managed the disease state plasma program and assisted in the development of many customer relationships through PPTA to become one of the few Plasma Centers that held FDA License for active disease state plasma including HIV Antigen and HIV-O positive donors.
- Organized and monitored proper OSHA, FDA, and State requirements in handling infectious collections from start to finish.
- Assisted Regulatory Department in audit responses and in the investigation of root cause analyses to findings.
- Handled all reactive results including lookbacks and BPDR's to FDA.
- Assisted Logistic Department in managing external inbound and outbound shipments of pool samples for testing on site.
- Assisted in building business contracts to increase sales for specialty plasma by networking at PPTA Meetings and other events.
- Responsible for HR matters at the Advanced BioServices Plasma Center in Reseda, CA and was company representative in Unemployment and Labor disputes in court.
- Responsible for A/P and A/R.
Education
Licensed Vocational Nurse - Nursing
Casa Loma College
Sylmar08-1996
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Reporting and documenting
- Employee performance evaluation
- Team motivation
- Project management abilities
- Employee engagement
- Policy administration
- Business development understanding
- Marketing tactics
Timeline
Assistant Manager
Grifols Plasma Center
02.2018 - Current
Assistant Manager
Kedplasma
04.2010 - 01.2018
Assistant Manager
Advanced BioServices
04.1990 - 04.2010
Licensed Vocational Nurse - Nursing
Casa Loma College
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