Erika Perez
Sachse ,TX
Summary
Dynamic and results-driven professional with experience at Chipotle Grill, excelling in customer service and food safety. Proven ability to lead teams and optimize operations, while maintaining high standards of cleanliness. Skilled in cash handling and effective communication, fostering positive customer relationships and enhancing overall satisfaction.
Overview
3
3
years of professional experience
Work History
Chipotle Crew Member
Chipotle Grill
03.2025 - Current
- Ensuring food safety (preventing time & temperature abuse of TCS food and cross contamination)
- Keeping an up to date knowledge of major allergens presented in current menu
- Serving food accurately, quickly, and maintaining correct portion sizes to minimize food costs (with a smile!)
- Maintaining knowledge of current promotions
- Balancing short ticket times with cleaning tasks throughout shift to ensure a clean and safe working environment
- Washing dishes with both a chemical sanitizer and a three compartment sink
- Ringing up customers and giving accurate change with cash payments, as well as troubleshooting problems with card payments.
- De-escalating frustrated customers with empathy, and finding a solution that makes everyone happy.
- Being proactive in supporting other positions in the store when I had free time to make sure everything runs smoothly
- Opening and closing the store as scheduled (completing all cleaning and prep tasks assigned) Skills:
- Menu and recipe memorization
- Basic knife skills
- Basic kitchen math
- Knowledge on proper sanitization procedures
- Use of commercial sanitizer
- Knowledge on proper food and chemical storage
Store Leader/Barista
Haus of Boba
01.2023 - 09.2023
- Managed daily store operations ensuring efficient workflow and customer satisfaction.
- Trained team members on product knowledge and customer service best practices.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Cultivated positive customer relationships through effective communication and engagement.
- Maintained store cleanliness and organization to create a welcoming environment for customers.
Education
Associate of Science - Liberal Sciences
Richland College
Dallas, Texas, TXSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Attention to detail
- Cleaning and sanitizing
- Safe food handling
- Initiative and Self-motivation
- Leadership qualities
- Drive-thru operations
Languages
Spanish
Native or Bilingual
Timeline
Chipotle Crew Member
Chipotle Grill
03.2025 - Current
Store Leader/Barista
Haus of Boba
01.2023 - 09.2023
Associate of Science - Liberal Sciences
Richland College