Erika Polkoski
Ellenville,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Cashier/Front End Manager
ShopRite
Ellenville, New York
08.2023 - 06.2024
- Managed merchandise returns and exchanges according to store policies.
- Handled customer complaints with professionalism and empathy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated strong customer relations and developed effective customer service standards.
Cashier
Walmart
Napanoch, New York
07.2016 - 08.2017
- Processed customer transactions efficiently at the checkout lane.
- Handled returns and exchanges following store policies.
- Provided support during busy hours to maintain service speed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Contributed to team efforts by taking on additional responsibilities. as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Arlington Highschool
1157 Rte 55 LagrangeVille, NY 1254006-2016
Skills
- Cash handling
- Customer service
- Merchandise returns
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Work ethic and integrity
- Cash register operation
- POS system operations
- Refunds and exchanges
- Gift card handling
- Money handling
- Checkout monitoring
- Credit card processing
- Cash register systems
- Multitasking and organization
Timeline
Cashier/Front End Manager
ShopRite
08.2023 - 06.2024
Cashier
Walmart
07.2016 - 08.2017
High School Diploma -
Arlington Highschool