Erika Ponce
Store Manager
Avondale
Summary
Bilingual in English and Spanish and highly communicative Dynamic professional with a proven track record at TitleMax Title Loan and personal loans, excelling in customer service and sales. Enhanced customer loyalty through effective conflict resolution and improved satisfaction. Skilled in decision-making and sales strategies, managing a collaborative environment that drove significant sales growth and operational success.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Assistant Manager
TitleMax Title Loans
04.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Customer Service Representative
TitleMax Title Loans
10.2016 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
GED -
Valhalla High School
El Cajon, United States 05.2001 -
Skills
Decision-making
Time management
Customer service
Team building
Adaptability and flexibility
Goal setting
Negotiation
Sales strategies
Customer rapport
Sales growth
Timeline
Assistant Manager
TitleMax Title Loans
04.2023 - 02.2024
Customer Service Representative
TitleMax Title Loans
10.2016 - 02.2020
GED -
Valhalla High School
05.2001 -
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