ERIKA QUEZADA
Bayshore
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in negotiating, implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance,& detail responsiveness.
Overview
12
12
years of professional experience
Work History
Social Media Marketing Coordinator
FaceLipsTeeth
Bay Shore, NY
03.2025 - Current
- Developed and scheduled engaging content across multiple social media platforms.
- Collaborated with cross-functional teams to align marketing strategies with brand goals.
- Assisted in managing social media advertising budgets for targeted promotional campaigns.
- Monitored industry trends to identify opportunities for content creation and audience growth.
- Created visually appealing graphics using design tools to support online branding efforts.
Flight Attendant
Spirit Airlines
Miami, FL
07.2023 - 01.2026
- Completed over 1,000 hours of international and domestic flights with over 280 guest at a time on airbus commercial jets.
- Assisted passengers with stowing carry on luggage
- Ensure adherence to FAA and company regulations/ policies
- Serving meals and refreshments and providing exceptional service to passengers
- Conducted aircraft preflight procedures
Server
THE H ORLANDO
Orlando, FL
12.2022 - 06.2023
- Insured high end guest were properly attended & service was up to par
- Made drinks from very specified list of ingredients & of curated list specially designed for the H
- Continually visited guest tables to promote attentive and inviting environment/ service Cleaned and reset promptly and efficiently to ensure decreased wait times for customers
- Conducted inventory tracking and restocked supplies
Flight Attendant
Frontier Airlines
Orlando, FL / Miami
02.2020 - 09.2022
- Completed over 1,000 hours of international and domestic flights with over 280 guest at a time on airbus commercial jets.
- Assisted passengers with stowing carry on luggage
- Ensure adherence to FAA and company regulations/ policies
- Serving meals and refreshments and providing exceptional service to passengers
- Conducted aircraft preflight procedures
Server
Rosen shingle creek
Orlando, FL
12.2018 - 09.2019
- Ensured prompt and accurate service in a fast paced environment
- Continually visited guest tables to promote attentive and inviting environment/ service Cleaned and reset promptly and efficiently to ensure decreased wait times for customers
- Conducted inventory tracking and restocked supplies
Bottle Server
Shakai Sushi Lounge
Orlando, FL
11.2020 - 07.2021
- Delivered exceptional customer service, ensuring a welcoming atmosphere for guests.
- Assisted in menu knowledge, effectively recommending food and beverage pairings.
- Maintained cleanliness and organization of the bar area to enhance operational efficiency.
Server
Universals Royal Pacific
Orlando, FL
06.2018 - 02.2019
- Ensured prompt and accurate service in a fast paced environment
- Assist Guest in order selection by promoting specific menu items and specials.
- Regularly follow up with guest tables and promptly fulfill additional request / collect payment with balance transactions and receipts.
Sales Associate
Kate Spade
Orlando, FL
11.2019 - 02.2020
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to reflect brand aesthetics and seasonal promotions.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales goals and foster a positive store environment.
Universal volcano Bay
Orlando, FL
01.2017
- Greet all guest and take account for ride safety rules at the same time
- Handling any guest altercations regarding the park rules and regulations
- Kept informed of all shut down and evacuation procedures
Safety Attendant
SeaWorld Parks & Resorts Orlando
Orlando, FL
06.2014 - 09.2016
- Monitored guest areas to ensure compliance with safety protocols and procedures.
- Assisted in training new staff on safety guidelines and emergency response procedures.
- Conducted routine inspections of facilities and equipment for potential hazards.
- Responded promptly to incidents, providing first aid and ensuring guest safety.
- Collaborated with team members to maintain cleanliness and organization in assigned areas.
Education
Associates in Arts - Arts And Entertainment Management
Valencia College
Orlando, FLSkills
- Serving
- Flight security
- Flight attending
- Customer service
- Communication Skills
- Attention to Detail
- Problem Solving
- Quality Assurance
- Conflict Resolution
- Time Management
- CPR
- Strong work ethic
- Attention to detail
- Hospitality service expertise
- Food and beverage service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Social Media Marketing Coordinator
FaceLipsTeeth
03.2025 - Current
Flight Attendant
Spirit Airlines
07.2023 - 01.2026
Server
THE H ORLANDO
12.2022 - 06.2023
Bottle Server
Shakai Sushi Lounge
11.2020 - 07.2021
Flight Attendant
Frontier Airlines
02.2020 - 09.2022
Sales Associate
Kate Spade
11.2019 - 02.2020
Server
Rosen shingle creek
12.2018 - 09.2019
Server
Universals Royal Pacific
06.2018 - 02.2019
Universal volcano Bay
01.2017
Safety Attendant
SeaWorld Parks & Resorts Orlando
06.2014 - 09.2016
Associates in Arts - Arts And Entertainment Management
Valencia College