Erika Quinones
Brooklyn,USA
Summary
Resourceful Housing Assistant known for high productivity and efficiency in task completion. Possesses specialized skills in tenant relations, lease administration, and property maintenance management. Excels in communication, problem-solving, and time management, ensuring seamless operations within housing projects.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Housing Assistant
Express Employment- Boulevard Together Management
Brooklyn, USA
05.2026 - Current
- Assisting voucher holders with filling out rental applications, interpreting leases, and understanding tenants’ rights and responsibilities.
- Assisting Compliance Director with reviewing documents and completing lease processes for Project Based rentals.
- Preparing and reviewing rental packages to be sent to NYCHA for review and approval.
- Maintaining voucher holders’ records by entering and reviewing case notes; logging events and progress.
Receptionist
Robert Half- Rosehill Housing Management
Bronx, USA
01.2025 - 12.2025
- Delivered exceptional customer service to tenants, visitors, and employees while preparing specialty spaces for events and guest reception.
- Greeted guests, tenants and vendors while answering the main telephone line and transferring calls to appropriate departments or individuals.
- Assisted tenants with forms, filed work orders, scanned documents, and arranged transportation to ensure smooth service.
- Maintained organized front area and ordered supplies to ensure office operations ran efficiently.
Personal Care Aide
People Care Inc
Brooklyn, USA
02.2024 - 03.2025
- Assisted clients with activities of daily living, including personal care, hygiene, and grooming.
- Assisted clients with meals and medication planning, monitored health status, and communicated changes to healthcare professionals.
- Provided emotional support, fostering positive attitudes through engaging conversation.
- Documented services delivered to clients, ensuring compliance with company policies and procedures.
Client Success Specialist
Edward's Business Systems
West Reading, USA
02.2023 - 06.2024
- Monitored customer delivery schedules, ensuring adherence to established timelines for improved client satisfaction.
- Managed copier and printer supply and service requests for new and existing client accounts, ensuring timely support and resolution.
- Processed warranty claims for damaged equipment and tracked credits and bonuses for approved claims.
- Reviewed rental and repair contracts for compliance with financial policies and accurately documented applicable charges.
Education
Psychology -
Long Island University
Brooklyn11-2011
High School -
Cobble Hill School for American Studies
Brooklyn06-2009
Skills
- Lease Documentation
- Data Entry
- Microsoft Office
- Customer Service
- Client Support
- Bilingual Communication
- Time Management
- Organizational skills
- Conflict resolution
Certification
- National Certified Medical Administrative Assistant, STRIVE NY, 05/26
- First Aid/CPR, Kingsborough Community College, 05/26
- Blood Borne Pathogens, Kingsborough Community College, 05/26
- Microsoft Office Suite, Kingsborough Community College, 05/26
Timeline
Housing Assistant
Express Employment- Boulevard Together Management
05.2026 - Current
Receptionist
Robert Half- Rosehill Housing Management
01.2025 - 12.2025
Personal Care Aide
People Care Inc
02.2024 - 03.2025
Client Success Specialist
Edward's Business Systems
02.2023 - 06.2024
Psychology -
Long Island University
High School -
Cobble Hill School for American Studies