Erika Quintero
Electronic And Telecommunications Engineer
Queens, NY,NY
Summary
Experience in Commercial Management, Customer service, sale and advice. Prescription, design and execution of projects in Telecommunications, Lighting Control and Automation (domotic). With experience in the design, assembly and configuration of LAN and WLAN networks, structured cabling, ADSL and WIFI technologies and computer systems telecommunications; Kknowledge residential-comercial and communication systems Citophony and Digital videophone.
Great ability to work in a team, coordinate business management activities final customer, distributors and integrators. Excellent interpersonal relationships, Analytical, visionary and with high capacity to respond to change in order to achieve results and set goals based on ethics, respect and honesty. Characterized by being trustworthy, responsible and enterprising.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Construction Laborer
Atria Construction
Queens, NY
05.2020 - Current
- Have the building in suitable working condition
- Properly complete tasks assigned by supervisor, like demolition, clean up and organice the tools
- Maintain a clean and safe work environment
- Helping erect scaffolding, clean up sites and assist specialized workers such as painters and electricians
- Cleaning up worksites from debris and machine
- Use power tools and machinery (e.g. forklifts) when needed
- Put up warning signs (e.g. signposts, cones) for vehicles and passersby
Carpenter Helper
Executive Group
New York, NY
07.2019 - 03.2020
- In charge of the installation of furniture, art work, tv mounts and finishes for hotels and offices
- Identified product defects and brought to job foreman for resolution.
- Assisted with movement of materials and equipment to job sites.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
Assistant Manager
R&O Merchant Services
Brentwood, NY
03.2018 - 10.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Train and sales executives of customer distributors
Account Executive/Sales Executive
Merchant Services Inc.
Queens, New York
07.2017 - 02.2018
- Sales and business credit card processing machine, POS sales.
- Attended networking events to build relationships and identify sales opportunities.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
Call Center Agent
Merchant Services Inc.
Queens, NY
03.2017 - 07.2017
- Sales by Phone and business credit card processing machine, POS sales, etc. Customer service, sale and advice.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Entered customer information into customized computer system with [Software] to document and organize client records.
Specialist Engineer
Legrand Colombia
Barranquilla, Atlantico
01.2012 - 12.2016
- Design and execution of Telecommunications projects (Structured Cabling and Intercom (Ortronics-Bticino), Sensors and Lighting Control, Automation (home automation) and Surveillance & Access Control. Optimization, tuning and delivery to the final customer.
- Making supply quotes and quotes based on designs made.
- Commercial Management with distributors inventory management, distribution and project allocation.
- Budget management by portfolios and product lines.
- Administration and control of service orders for guarantees.
- Trainer of commercial and technical groups focused on goals established.
Executive Engineer
MEDIA COMMERCE TELECOMUNICACIONES
Barranquilla, Atlantico
09.2011 - 12.2011
- Commercial Management for the sale of value-added services related to Telecommunications networks such as: Structured Cabling, VoIP telephony, CCTV, Shared and Dedicated Hosting, WIFI Zones, UTM security equipment for networks, high availability software, WEB pages and Video Conference systems.
- Created sales proposals and delivered presentations to high-level decision-makers.
- Set competitive and profitable prices for products and services to maximize revenue.
- Optimized sales approaches based on account, competitor and general market trends.
- Achieved sales targets by prospecting, qualifying and converting leads.
- Developed customer relationships and increased overall sales by [Number]%.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Project Engineer
Quintechnology SA
Bogota, Cundinamarca
03.2011 - 08.2011
- Commercial management for the sale of services and equipment of instruments of bioengineering laboratory.
- Monitored installation of materials and equipment for compliance with drawings and specifications
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Making reports and projections to meet goals.
Project Engineer
Mectel Ingenieria
Bogota, Cundinamarca
01.2009 - 12.2009
- Management, Design, assembly, installation and commissioning of Projects and solutions in telecommunications, on-site cabling and radio links for different points with distant geographical areas.
- Project quotes for assembly and purchase material (bids).
- Design and direction in the assembly of screens Information in elevators with WIFI data reception.
- Design and installed CCTV projects.
- Bidding processes were carried out with sales of equipment for
telecommunications and installation of such equipment. Worked on projects communications channel assemblies (multiplexer equipment) for Electrical substations.
Maintenance Technician
Telefonica S.A, Movistar
Barranquilla, Atlantico
01.2007 - 12.2008
- ADSL ( Asymmetric digital subscriber line ) Reinstallation and reconfiguration of wired ADSL equipment and wireless for Internet connection both in the residential segment and
business. - Reconfiguration and tuning of LAN and WLAN networks.
- Reviewed technical documentation to complete equipment maintenance and repair.
ADSL Installer
Telefonica S.A, Movistar
Barranquilla, Atlantico
11.2006 - 05.2007
- Installation and configuration of wired ADSL equipment and
wireless for Internet connection both in the residential segment and
business. - Configuration, installation and tuning of LAN and WLAN networks
Installation of equipment for IP telephony.
Technical MDF (Main Distribution Frame)
Telefonica S.A, Movistar
Barranquilla, Atlantico
06.2005 - 11.2006
- Interconnect and manage telecommunication wiring between itself and any number of intermediate distribution frames and cabling from the telephony network it supports
- Repair and installation of subscribers
Education
Electronics And Communication Engineering - Electronics And Communication Engineering
Universidad Autonoma Del Caribe
Barranquilla Colombia 01.2000 - 12.2004
No Degree - Osha 40 Hours
Swing Staging LLC
New York 05.2001 -
No Degree - Cert. Course's Structured Cabling Ortronics
Legrand Colombia
Bogota Colombia 05.2001 -
No Degree - Cert. Course's Bticino Intercom And Domotic
Legrand Colombia
Bogota Colombia 05.2001 -
Skills
Flexible and Adaptable
Timeline
Construction Laborer
Atria Construction
05.2020 - Current
Carpenter Helper
Executive Group
07.2019 - 03.2020
Assistant Manager
R&O Merchant Services
03.2018 - 10.2018
Account Executive/Sales Executive
Merchant Services Inc.
07.2017 - 02.2018
Call Center Agent
Merchant Services Inc.
03.2017 - 07.2017
Specialist Engineer
Legrand Colombia
01.2012 - 12.2016
Executive Engineer
MEDIA COMMERCE TELECOMUNICACIONES
09.2011 - 12.2011
Project Engineer
Quintechnology SA
03.2011 - 08.2011
Project Engineer
Mectel Ingenieria
01.2009 - 12.2009
Maintenance Technician
Telefonica S.A, Movistar
01.2007 - 12.2008
ADSL Installer
Telefonica S.A, Movistar
11.2006 - 05.2007
Technical MDF (Main Distribution Frame)
Telefonica S.A, Movistar
06.2005 - 11.2006
No Degree - Osha 40 Hours
Swing Staging LLC
05.2001 -
No Degree - Cert. Course's Structured Cabling Ortronics
Legrand Colombia
05.2001 -
No Degree - Cert. Course's Bticino Intercom And Domotic
Legrand Colombia
05.2001 -
Electronics And Communication Engineering - Electronics And Communication Engineering
Universidad Autonoma Del Caribe
01.2000 - 12.2004
Similar Profiles
Fatima DickoFatima Dicko
RSA at Atria Park Senior LivingRSA at Atria Park Senior Living
REJIN JACOB CHERIANREJIN JACOB CHERIAN
Service Delivery & Sales Head at Atria Convergence Technologies Pvt Ltd.Service Delivery & Sales Head at Atria Convergence Technologies Pvt Ltd.
Jonathan DuncanJonathan Duncan
Waitstaff at Atria Senior LivingWaitstaff at Atria Senior Living