Erika Ramirez
ELPASO
Summary
Dedicated customer service representative with expertise in patient scheduling and HIPAA compliance. Proven ability to optimize processes and enhance client communication to ensure service excellence.
Overview
13
13
years of professional experience
Work History
Cashier
Dollar General
Chaparral, NM
02.2011
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts to ensure financial integrity.
- Assisted customers with locating products and provided knowledgeable recommendations on store offerings.
- Ensured cleanliness and organization of checkout area, enhancing overall shopping experience for customers.
Dispatcher/Customer Service Representative
Rjr Transportation
El Paso, TX
01.2023 - 05.2026
- Coordinated transportation schedules, optimizing routes to enhance delivery efficiency.
- Managed communication between drivers and clients, ensuring timely updates and service excellence.
- Monitored vehicle locations using GPS software, improving response times for urgent requests.
- Trained new dispatch staff on operational procedures, fostering a collaborative work environment.
Medical Assistant
Gupta Gupta Pediatrics
Midland Tx
01.2019 - 01.2023
- Assisted in patient intake and documentation, ensuring accurate record-keeping.
- Performed routine clinical tasks such as vital signs measurement and lab specimen collection.
- Supported pediatricians during examinations and procedures, enhancing patient care.
- Coordinated appointment scheduling and follow-up communications for patients and families.
Medical Assistant
Mchs
Midland, TX
07.2013 - 01.2016
- Assisted in patient intake and recorded medical histories accurately.
- Coordinated appointment scheduling and managed patient flow efficiently.
- Prepared examination rooms and ensured equipment was sterile and ready for use.
- Supported physicians during examinations by preparing instruments and supplies.
Education
High School Diploma -
Chaparral
Chaparral, NMAssociate Medical Assistant -
Kaplan College
Midland, TXSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Work History
01-2012
Timeline
Dispatcher/Customer Service Representative
Rjr Transportation
01.2023 - 05.2026
Medical Assistant
Gupta Gupta Pediatrics
01.2019 - 01.2023
Medical Assistant
Mchs
07.2013 - 01.2016
Cashier
Dollar General
02.2011
High School Diploma -
Chaparral
Associate Medical Assistant -
Kaplan College